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3Com 1000 Support from Your Network Supplier, Support from 3Com

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Support from Your Network Supplier F-3

Support from Your Network Supplier

If additional assistance is required, contact your

network supplier. Many suppliers are authorized

3Com service partners who are qualified to provide

a variety of services, including network planning,

installation, hardware maintenance, ap plication

training, and support services.

When you contact your network supplier for assis-

tance, have the following information ready:

■A list of system hardware and software, includ-

ing revision levels

■Diagnostic error messages

■Details about recent configuration changes, if

applicable

If you are unable to contact your network supplier,

see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your

network supplier, technical support contracts are

available from 3Com.

Contact your local 3Com sales office to find your

authorized service provider using one of these

numbers:

Regional Sales

Office Telephone Number

3Com Corporation

U.S.

3Com ANZA

East

West

3Com Asia Limited

P. R. of China

Hong Kong

India

Indonesia

Korea

Malaysia

Singapore

Taiwan (R.O.C.)

Thailand

3Com Benelux B.V.

Belgium

Netherlands

3Com Canada

Calgary

Montreal

Ottawa

Toronto

Vancouver

3Com France

3Com GmbH

Austria

Czech/Slovak Republics

Germany

Hungary

Poland

Switzerland

3Com Ireland

3Com Japan

800 NET 3Com or

1 408 764 5000

61 2 9937 5000

61 3 9866 8022

86 10 68492 568 (Beijing)

86 21 6374 0220 Ext 6115 (Shanghai)

852 2501 1111

91 11 644 3974

62 21 523 9181

82 2 319 4711

60 3 732 7910

65 538 9368

886 2 377 5850

662 231 8151 4

32 725 0202

31 30 6029700

403 265 3266

514 683 3266

613 566 7055

416 498 3266

604 434 3266

33 1 69 86 68 00

43 1 5134323

42 2 21845 800

49 30 3498790 (Berlin)

49 89 627320 (Munich)

36 1 250 83 41

48 22 6451351

41 31 996 14 14

353 1 820 7077

81 3 3345 7251

Contents

Main 3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145 C A BOUT T HIS G 1 2 3 4 5 6 A B C D E F ABOUT THIS GUIDE Introduction How to Use This Guide Conventions Related Documentation 1 About the Switch 1000 Summary of Features Port Connections Switch Operation and Features Page Page Switch 1000 on Your Network Server Connections Network Configuration Examples Page Network Segmentation II Page Page 10BASE-T Ports 100BASE-TX Port LEDs Page Page Unit Defaults Managing the Switch 1000 Quick Start For SNMP Users Entering an IP Address for the Switch Page I S Configuration Rules for Fast Ethernet Configuration Rules with Full Duplex Page Installing the Switch 1000 Rack Mounting Stacking the Switch and Other Units Wall Mounting Powering-up the Swi tch Connecting a Redundant Power System (RPS) Connecting Equipmen t to the Console Port Connecting a VT100 Terminal Connecting a VT100 Terminal Emulator Connecting a Workstation Running SLIP 3 Methods of Managing the Switch 1000 Using the VT100 Management Interface Using Telnet Managing Over Th e Network IP Addresses Page 3-4 CHAPTER 3: SETTING UP FOR MANAGEMENT Navigating the VT100 Screens Screen Conventions To differentiate types of information, the VT100 screens use the following conventions: Keyboard Shortcuts Correcting Text Entry Setting Up the Switch for Management Logging On Page Switch Management Setup Page Page Logging Off Auto Logout M S T 1000 Setting Up Users Creating a New User Deleting a User Editing User Details Assigning Local Security Choosing a Switch Management Level Page Setting Up the Switch Unit Page Page Setting Up the Switch Ports Page Page Page Setting Up the Switch Database (SDB) The Database View Searching the Switch Database Adding an Entry into the SDB Deleting an Entry from the SDB Specifying that an Entry is Permanent Setting Up Resilient Links Configuring Resilient Links Creating a Resilient Link Pair Deleting a Resilient Link Viewing the Resilient Setup Page Setting Up Traps Setting Up the Console Port Page Resetting the Switch Initializing the Switch Upgrading Software Page 5 Virtual LANs (VLANs) What are VLANs? Benefits of VLANs An Example VLANs and the Switch Connecting VL ANs to a Router Page VLAN Configurati ons Page Page Setting Up VLANs on the Switch Page Page Setting Up VLANs Using Auto Select VLAN Mode Spanning Tree Protocol What is STP? Page How STP Works Page STP Configurations Enabling STP on the Switch Configuring STP on the Switch Page Page Page RMON What is RMON? About the RMON Groups Page Benefits of RMON RMON and the Switch RMON Features of the Switch Page 5-28 CHAPTER 5: ADVANCED MANAGEMENT About Alarm Actions About Default Alarm Settings About the Audit Log Page 6 Summary Statistics Port Statistics Port Traffic Statistics Page Port Error Analysis Page Status Monitoring Fault Log Remote Polling A Important Safety Information Page Power Supply and Fuse Sockets for Redundant Power System (RPS) RJ45 Ports Fiber Ports Linformation de Scurit Importante La Source de Courant et Le Fusible Socle Pour Alimentation Multiple Les Ports RJ45 Les Ports Fibre Wichtige Sicherheit sinformationen Stromversorgung und Sicherung Steckdose fr Redundant Power System (RPS) RJ45 Anschluen Glasfaser Anschluen B B-2 APPENDIX B: SCREEN ACCESS RIGHTS C - N I T Using the VT100 Interface Using the Switch Page Page Page Page Page E Physical Dimensions E-2 APPENDIX E: SWITCH 1000 TECHNICAL SPECIFICATIONS F Online Technical Services World Wide Web Site 3Com Bulletin Board Service 3ComFacts Automated Fax Service 3ComForum on CompuServe Online Service Support from Your Network Supplier Support from 3Com F-4 APPENDIX F: TECHNICAL SUPPORT Returning Products for Repair Regional Sales Office Telephone Number 44 1442 438125 44 1442 435822 Elsewhere 1 408 326 7804 1 408 764 7120 G Page Page Page Page Page I Numerics A B C D E F H I K L M Q R S T U V W Z 3Com Corporation LIMITED WARRANTY H S S TANDARD W W ARRANTIES E ELECTRO-MAGNETIC COMPATIBILITY FCC S VCCI S CSA S INFORMATION T