Troubleshooting the NIC Installation

83

Accessing Release Notes and Frequently Asked Questions

To access release notes and frequently asked questions about the NIC:
1Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are installed.
See “Installing the 3Com NIC Diagnostics Program” on page 29 for instructions.
2Open the Windows Start menu.
3Select Programs, and then 3Com NIC Utilities.
4Click 3Com NIC Doctor.
The 3Com NIC Diagnostics General screen appears.
5Click the Support tab.
The Support screen appears.
6Click Support Databases to display customer support databases about the NIC in three
categories:
Release notes — Display tips about installing and using the NIC.
Frequently asked questions — Display common questions asked by customers and
answered by 3Com support experts.
Knowledgebase topics — Display NIC compatibility topics.
Troubleshooting the NIC Installation
If you encounter any of the following problems or error messages, follow the steps in
“Cleaning Up a Broken Installation” later in this chapter to resolve the problem.

Problems/Error Messages

■A red X or a A yellow exclamation point (!) appears by the name of the NIC in the
Windows Device Manager.
■The Network Neighborhood icon does not appear on the Windows desktop.
■The NIC does not appear in the Network Configuration or Properties window.
■Error: “This device is not present, not working properly, or does not have all of the
driver installed. Code 22.”
■Error: “Windows was unable to locate a driver for this device.”
■Error: “You have selected a plug and play adapter. Please turn off your machine an
install the adapter. Then turn on your machine and reinstall.”

Cleaning Up a Broken Installation

If the network driver installation failed, or was not completed properly, follow the steps
below to clean up your system and install the NIC correctly.
This procedure:
■Removes all 3C990B NIC drivers from your system.
■Removes the 3Com NIC Diagnostics program.
■Installs the latest network driver.