3Com 3C990B-TX-M, 3C990BSVR NetWare

8 Troubleshooting the NIC

NetWare

To remove 3Com DynamicAccess Advanced Server features:

1Enter this command at the prompt:

NetWare 4.11: load install

NetWare 5.x: load nwconfig

2In the Installation Options screen, select Product options.

3In the Other Installation Actions screen, select View/Conﬁgure/Remove installed products.

The Currently Installed Products screen appears, listing software products that are

installed in the system.

4From the list of products, select 3Com DynamicAccess Server Features and press Del.

Select Yes to remove the software.

NOTE: For instructions on removing the 3Com NIC Diagnostics Program from

your computer, see “Removing the 3Com NIC Diagnostics Program” on page 95.

Contents

Main User Guide Page Contents About This Guide Installing and Connecting the NIC Introduction Installing NIC Drivers and Diagnostics For Windows Installing and Conguring Data Encryption Ofoads Installing 3Com Advanced Server Features For Windows Installing NetWare Drivers Conguring the NIC Troubleshooting the NIC Running NIC Diagnostics Installing the 3Com DMI Agent Specications and Cabling Requirements EtherCD Content and Navigation Technical Support Installing a 3Com NIC While Installing the NOS Index Regulatory Compliance Information About This Guide Conventions About This Guide Introduction Data Encryption Onboard 3XP Processor 3C990B Client and Server NIC Features 3C990B Client and Server NIC Features Windows 2000 Ofoad Features Remote Wake-Up Remote Wake-Up Requirements Remote Wake-Up and Multiple NIC Installations Integrated Boot ROM with Managed PC Boot Agent (MBA) Desktop Management Interface (DMI) 2.0 3C990B Client and Server NIC Features Remote System Alerts Remote Control Keep-Alive Hot Plug NIC Installation Flow Control Features Pause Frames Link Negotiation Ofine Diagnostics 3C990BSVR Server NIC Features 3Com DynamicAccess Advanced Server Features Load Balancing Self-Healing Drivers Failover VLANs 3C990BSVR Server NIC Features Trafc Prioritization Server Features Using Other NICs Page 2 Connecting the NIC Installation Overview Safety Precautions Installation Requirements Installing Multiple NICs Upgrading Windows 95 to Windows 98 Installing From Diskette Upgrading Windows 98 to Windows Me Installing From Diskette Making a DOS-Bootable Diskette Creating Installation Diskettes Product Registration Preparing the NIC and the Computer Preparing the NIC and the Computer Installing and Connecting the NIC Connecting the Remote Wake-Up Cable Connecting the Remote Wake-Up Cable Installing Software 3 Diagnostics For Windows Software Installation Requirements Getting Help Installing the Network Driver Using the EtherCD Before Installing the Network Driver Page Page Page Windows Me Windows 98 Windows 95 Page Installing the 3Com NIC Diagnostics Program Installing the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics Program Updating the Network Driver and NIC Software Updating the Network Driver and NIC Software Installing Multiple NICs Windows 2000, Windows Me, Windows 98, and Windows 95 Page 4 Data Encryption Ofoads Overview Ofoading Encryption Processing Selecting Basic or Strong Encryption Processing Enabling Data Encryption Overview Downloading the 3Com Security Software Utility Enabling Data Encryption Installing Data Encryption Disabling Data Encryption Disabling Data Encryption Upgrading Data Encryption Conguring IPSec In Windows 2000 Creating a Security Policy Dening the Console Conguring IPSec In Windows 2000 Creating the Policy Creating a Filter Binding the Filter Creating the Filter Action Conguring IPSec In Windows 2000 Binding the Filter Action Enabling Encryption Disabling Encryption Page 5 Features For Windows Installing 3Com Advanced Server Software Verifying Successful Installation Conguring Groups and VLANs for a Server NIC Planning the Conguration Working With Server Features Windows 2000 Windows NT Creating a Group Adding NICs to a Group Specifying a Dedicated IP Address Changing an IP Address Creating a VLAN Specifying Trafc Priorities Saving the Conguration Disabling Load Balancing for a Group Changing the Primary NIC Removing a NIC from a Group Deleting or Editing a VLAN Displaying NIC Properties Displaying Group Properties Troubleshooting a Load Balancing Conguration Changing Windows 2000 Property Settings Identifying Windows 2000 Miniport and LAN Connections Using Windows 2000 Ofoad Features Using Windows 2000 Ofoad Features Enabling Ofoads Conguring Ofoads for a Group of Different NICs 6 Installing and Conguring the NetWare Driver Using the Latest Support Packs Obtaining NetWare Loadable Modules Server Software Installation Requirements Netware Packet Receive Buffers Slot Numbers for Multiple NICs Obtaining Slot Numbers Installing the NetWare 3.12 Server Driver Installing the Server Driver for NetWare 4.11 and 5.x Using INETCFG Installing the Server Driver and Advanced Server Features Using AUTOEXEC.NCF Loading the 3Com EtherCD Copying the Driver Specifying the Slot Number Loading the Driver Setting Up Another NIC Installing Multiple Server NICs Verifying the PCI Slot Number Installing Server Features Conguring Groups Page Verifying the Installation and Conguration Changing NetWare Driver Conguration Parameters 65 Changing NetWare Driver Conguration Parameters Maintaining Groups Planning the Conguration Adding a Secondary NIC to a Group Adding a Group Page Server Feature Commands group display status help link timeout probe interval receive timeout retry count send timeout ungroup wait timeout Troubleshooting a Group Conguration 7 This chapter describes how to congure the NIC. Default NIC Settings NOTE: Before you change the NIC conguration settings, contact your system administrator. Page Conguration Methods Conguration Methods Changing General NIC Conguration Settings Using the 3Com NIC Diagnostics Program Conguring the Managed PC Boot Agent (MBA) Using the 3Com DOS Conguration Program Conguring the Managed PC Boot Agent (MBA) Enabling or Disabling the Boot ROM Setting Booting From the Network BBS BIOS-Compatible PCs Disabling the 3Com Logo Non-BBS BIOS-Compatible PCs Disabling the 3Com Logo Page 8 Interpreting the NIC LEDs Viewing the NIC LEDs in the Diagnostics Program Troubleshooting Problems with the LEDs Accessing 3Com Support Databases Accessing the 3Com Knowledgebase Accessing the 3Com NIC Help System Troubleshooting the NIC Installation Accessing Release Notes and Frequently Asked Questions Troubleshooting the NIC Installation Problems/Error Messages Cleaning Up a Broken Installation Troubleshooting the Network Connection Troubleshooting Remote Wake-Up Troubleshooting Remote Wake-Up NOTE: Wake-On-Error is enabled by default. Troubleshooting a Network Connection Removing the Network Driver Troubleshooting Hubs Cabling Pinouts Removing the Network Driver Windows 95, 98, and Me Removing 3Com DynamicAccess Advanced Server Features Removing 3Com DynamicAccess Advanced Server Features NetWare 9 Running the 3Com DOS Diagnostics Program 9 Running NIC Diagnostics Running the NIC Diagnostics Tests Viewing the NIC LEDs in the 3Com Diagnostics Program Running the Network Test Running the NIC Test Viewing the NIC LEDs in the 3Com Diagnostics Program 9 Running NIC Diagnostics Viewing Network Statistics Using the 3Com Icon in the Windows System Tray Enabling the Icon Removing the 3Com NIC Diagnostics Program Displaying Network Statistics Removing the 3Com NIC Diagnostics Program Page A Cabling Requirements 3C990B NIC Specications A Specications and Cabling Requirements Cabling Requirements RJ-45 Connector Pin Assignments The following illustration shows the RJ-45 connector pin assignments for the 3C990B NICs. B About the 3Com DMI Agent System Requirements Client PC Requirements B Installing the 3Com DMI Agent Network Management Requirements Installing the 3Com DMI Agent Installing the 3Com DMI Agent Page C C EtherCD Content and Navigation Root Subdirectories List Enabling Auto Insert Text Files List Text Files List Page D Installing the NOS Windows Fresh Installation Windows NT NetWare Fresh Installation Requirements D Installing a 3Com NIC While Installing the NOS E Online Technical Services World Wide Web Site 3Com Knowledgebase Web Services 3Com FTP Site E Technical Support Support from Your Network Supplier Support from 3Com Support from 3Com E Technical Support Returning Products for Repair Index Numerics A B C D E F G H K L M N O P R S T U V W X Y Page Regulatory Compliance Information FCC Class B Statement Regulatory Compliance Information FCC Declaration of Conformity Industry Canada Class B Emission Compliance Statement Avis de Conformit la Rglementation dIndustrie Canada VCCI Class B Statement