Downloading Firmware to Your External Digital Modem 3-5
8If problems persist, refer to Appendix C, “Technical Support.”
If you have gone through the troubleshooting tips and still
have not been able to resolve the problem, contact
technical support. Please have the serial number of your
3Com Impact digital modem; a list of symptoms, including
any LED status information; computer display status; and
relevant information about your application software ready
when you call.
Downloading Firmware to Your External Digital Modem
Data communications is an evolving technology. To keep
pace with this evolution, your digital modem has been
uniquely designed to be user-upgradable. As recommended
by 3Com technical support, you may need to download the
latest firmware to your digital modem. You can use the
following procedure to download the updated firmware to
your digital modem.
For IBM and IBM-Compatible PCs
This section provides instructions on downloading firmware
from your PC to your digital modem.
1Obtain the latest firmware file from the 3Com FTP site
ftp.3Com.com.
2Copy the firmware file to your computer.
3Double-click the 3Com Impact icon to access the
Configuration dialog box, shown in Figure 2-3.
4Click the Tools button.
The Firmware and Tests buttons appear.
Use the Tests tool only under the direction of service
personnel.
5Click the Firmware button.
The Firmware dialog box appears.