Troubleshooting (Need Assistance?) | |
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Main instructions:
To fill in this “Technical Support Form”, refer to the
1*. MODEL: Note the model number given in your user’s manual.
Example:
2*. Motherboard model number (REV): Note the motherboard model number labeled on the motherboard as “REV:*.**”.
Example: REV: 1.06
3*. BIOS ID and Part Number: See the on screen message.
4.DRIVER REV: Note the driver version number indicated on the DEVICE DRIVER disk (if any) as “Release *.**”. For example:
5*. OS/APPLICATION: Indicate the operating system and applications you are running on the system.
Example:
Windows® 98 SE, Windows® 2000, etc....
6*. CPU: Indicate the brand and the speed (MHz) of your CPU.
Example:(A) In the “Brand” space, write “Intel”; in the “Specifications” space, write “Pentium® 4 1.9GHz”.
7.HDD: Indicate the brand and specifications of your HDD(s); specify if the HDD is using IDE1 or IDE2. If you know the disk capacity, indicate it and check (“”) “
”; in case you give no indication, we will consider that your HDD is “IDE1” Master.
Example: In the “HDD” space, check the box; in the Brand space, write “Seagate”; in the Specifications space, write “ST31621A (1.6GB)”.
8.
”; in case you give no indication, we will consider that your
Example: In the
9.System Memory (DDR SDRAM): Indicate the brand and specifications (DDR DIMM) of your system memory. Such as Density, Description, Module Components, Module Part Number, CAS Latency, and Speed (MHz).
For example: In the Brand space, write “Micron”; in the Specifications space, write: Density:
128MB, Description: SS 16 Megx72 2.5V ECC Gold, Module Components: (9) 16 Megx 8,
Module Part Number: MT9VDDT1672AG, CAS Latency: 2, Speed (MHz): 200 MHz.
Please give us the detailed information of your DDR SDRAM module; it will help us to simulate the problems you met.
10.
NOTE: Items between the “*” are absolutely necessary.
