Ace Hardware Troubleshooting and Warranty Information for Well Pumps

TROUBLESHOOTING CHECKLIST (CAUTION: SHUT OFF POWER TO PUMP)

PROBLEM	POSSIBLE CAUSES
	• Not enough water. Stop motor, remove pressure gauge plug, and fill case with water.
	• Pump wired incorrectly.
	• Plugged venturi tube or nozzle.
Pump will not prime	• Foot valve is sitting in sand or mud, or is stuck shut, or leaks.
	• Low well water level. In deep wells, the ejector as well as the foot valve must be below
	water level.
	• Leaks. Check all connections for airtightness.
Pump delivers water	• Low well water level. Use a water-level tester while pump is operating.
for a period of time,	• Plugged venturi tube, nozzle, or impeller parts.
then stops pumping
	• Plugged venturi or nozzle.
	• Faulty pressure gauge resulting in false readings.
Pump does not de-	• In deep wells, the operating pressure may be too high.
	• Low well water level. Use a water-level tester while pump is operating.
liver rated capacity
	• Over-submergence of ejector. In deep wells, if ejector is more than 10 feet below
	pumping level, pumping capacity is reduced.
	• In deep wells, the ejector may have improper size and depth setting.
Motor overheats and	• Motor voltage does not match power supply voltage. See pages 2 and 3.
	• Improper wire size. See Wire Size Guide on page 3.
shuts off (overload)
	• Impeller is rubbing against pump case.
	• Impeller neck is worn.
	• Defective pressure switch.
Pump delivers water	• The tube connecting the two brass fittings may be clogged.
	• Tank precharge pressure too high. Tank precharge pressure must be 1-2 pounds less
but will not shut off
	than switch turn-on setting.
	• In deep wells, the water level may be going below limit of ejector. Use water-level
	tester while pump is operating.
Pressure switch	• Galvanized storage tank is waterlogged.
turns on and off	• Leaky foot valve.
every few seconds	• Too much tank pressure.
Motor fails or does	• If within Warranty, return pump/motor unit to place of purchase (with proof of purchase)
not operate properly	for exchange.

LIMITED WARRANTY

WATER ACE PUMP CO. will repair or replace for the original user any portion of a new Water Ace product which proves defective due to materials or workmanship of WATER ACE PUMP CO. Contact the nearest authorized WATER ACE PUMP CO. dealer for warranty service. WATER ACE PUMP CO. shall possess the sole right to determine whether to repair or replace defective equipment, parts or components. THIS WARRANTY DOES NOT COVER DAMAGE DUE TO LIGHTNING OR OTHER CONDITIONS BEYOND THE CONTROL OF WATER ACE PUMP CO.

PUMPS: Warranted 12 months from date of purchase or 18 months from date of manufacture, whichever occurs first. Receipt and product date code required for warranty claim.

LABOR & COSTS: WATER ACE PUMP CO. shall IN NO EVENT be liable for the cost of field labor or other charges incurred by any customer in removing and/or reaffixing any WATER ACE PUMP product. part or component.

THIS WARRANTY WILL NOT APPLY: (a) to defects or malfunctions resulting from failure to properly install, operate, or maintain the unit in accordance with printed instructions provided;

(b)to failures resulting from abuse, accident, or negligence; (c) to normal maintenance services and the parts used in connection with such service; (d) to units which are not installed in accordance with applicable local codes, ordinances, and good trade practices; (e) if the unit is moved from its original installation location; (f) if unit is used for purposes other than for what it was designed and manufactured.

PRODUCT IMPROVEMENTS: WATER ACE PUMP CO. reserves the right to change or improve its products or any component without obligation to provide such a change or improvement for units previously sold and/or shipped.

WARRANTY EXCLUSIONS: After the expiration of this warranty period, THERE WILL BE NO WARRANTIES INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ON ANY SPECIFIC WATER ACE PUMP PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No warranties or representations at any time made by any representative of WATER ACE PUMP CO. shall vary or expand the provisions hereof.

LIABILITY LIMITATION: IN NO EVENT SHALL WATER ACE PUMP CO. BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES RESULTING FROM OR RELATED IN ANY MANNER TO ANY WATER ACE PUMP PRODUCT OR PARTS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This Warranty gives you specific legal rights. You may have other rights which vary from state to state. In the absence of suitable proof of purchase date, the effective date of this warranty will be based upon the date of manufacture plus 180 days.

Direct all Notices, etc. to: Product Warranty and Return Dept., WATER ACE PUMP CO., 1101 Myers Parkway, Ashland, OH 44805-1969

23833A343 Water Ace Pump Co. • 1101 Myers Parkway • Ashland, Ohio 44805-1969 7/95