Troubleshooting, Frequently-asked questions | Acer 3000 series

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer by yourself. Contact your dealer or an authorized service center for assistance.

Frequently-asked questions

The following is a list of possible situations that may arise during the use of your computer. Easy answers and solutions are provided for each one.

I pressed the power button and opened the display, but the computer does not start or boot-up.

Look at the power indicator:

•If it is not lit, no power is being supplied to the computer. Check the following:

•If you are running on battery power, it may be low and unable to power the computer. Connect the AC adaptor to recharge the battery pack.

•Make sure that the AC adaptor is properly plugged into the computer and to the power outlet.

•If it is lit, check the following:

•Is a non-bootable (non-system) disc in the external USB floppy drive? Remove or replace it with a system disc and press <Ctrl>+<Alt>+<Del> to restart the system.

English

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Acer 3000 series manual Troubleshooting, Frequently-asked questions

Contents

Users Guide TravelMate 3000 SeriesPage Your guides First things first Basic care and tips for using your computer Turning your computer on and offTaking care of your computer Taking care of your battery pack Cleaning and servicingTaking care of your AC adaptor Operation conditions Contents Page Page Page Front view TravelMate tourDescription Programs. See Launch keys on page 19 for English Closed front view Left view Right view Rear view Bottom view Specifications Connectivity AudioKeyboard and pointing device Dimensions WeightPorts Environment Options Power Icon Function Description Indicators Using the keyboard Lock keysScroll Lock Fn+F12 Desired action Num Lock on Num Lock off Embedded numeric keypad Windows keys Key DescriptionShift+ EManager on Fn+F4 Hot keysFn+F5 Fn+F6 Fn +F8 Hot Icon Function Description Key Fn +F7Fn+ ↑ Fn+ ↓ Euro symbol Launch keys Launch key Default application Touchpad basics Touchpad Function Button Left button Right Main touchpad Center Ejecting the optical CD or DVD drive tray Using a computer security lock Audio Adjusting the volume Acer eManager Using system utilities Acer GridVista dual-display compatible Launch Manager Moving around with your notebook Disconnecting from the desktopMoving around Preparing the computer What to bring to long meetings What to take to short meetings Taking the computer home What to take with youSpecial considerations Traveling with the computer Setting up a home office What to bring with you Traveling internationally with the computer Using a computer security lock Using passwordsSecuring your computer Setting passwords Entering passwords English Expanding through options Connectivity optionsFax/Data modem Fast Infrared Built-in network feature Ieee 1394 port Universal Serial Bus PC Card slot Inserting a PC CardEjecting a PC Card Bios utility Installing memory Disc to disc recovery enable Boot sequencePassword Using software Region code Country or region Power management Create backup Acer eRecovery Create factory default image CD Restore from backup Change password Re-install bundled software without CD Multilingual operating system installation Acer disc-to-disc recovery Make sure the D2D Recovery setting in Main is Enabled Restore without a Recovery CD Frequently-asked questions Troubleshooting Nothing appears on the screen Image is not full-screenNo audio is heard from the computer Infrared port does not work Keyboard does not respond Troubleshooting tips Want to set up my location to use the internal modemPrinter does not work Error messages Corrective action Error messages Requesting service International Travelers Warranty ITWBefore you call Regulations and safety notices Energy Star Guidelines ComplianceFCC notice Remarque à lintention des utilisateurs canadiens Operation conditions TBR Modem notices For modem with approval number PTC 211/03/008 List of Applicable Countries For modem with approval number PTC 211/01/030 Important safety instructions English LCD pixel statement Laser compliance statement Radio Device Regulatory Notice General Macrovision copyright protection notice European Union EU FCC RF safety requirement English Exposure of humans to RF fields RSS-102 ZH1 Federal Communications Comission Declaration of Conformity Declaration of Conformity for CE Marking English CD-ROM