Troubleshooting
Problem | Possible causes | Possible solutions |
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PIN Code is blocked | You have entered an | Contact your service |
| incorrect PIN code three | provider. If the service |
| consecutive times. | provider provides the SIM |
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| card's PUK code, use the |
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| PUK code to unlock the SIM |
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| card. |
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System problems |
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Battery does not charge | The battery or battery | Contact the dealer. |
| charger is damaged. |
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| The device’s temperature is | Adjust the battery charging |
| below 0°C or higher than | environment to avoid |
| 45°C. | extreme temperatures. |
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| Poor contact between the | Check all connectors to |
| battery and charger. | ensure that all connections |
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| have been properly made. |
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Unable to turn the | The battery is empty. | Charge the device. |
device on. |
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Shortened standby time | The duration of standby | If you are located in an area |
| time is affected by your | where the network signal is |
| service provider’s system | weak, temporarily turn off |
| configuration. The same | your device. |
| device used with different |
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| service providers' systems |
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| does not have the same |
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| duration of standby time. |
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| If you are not able to | Change your location to |
| connect to the network, the | one where the network is |
| device will continue to send | accessible, or temporarily |
| out signals as it attempts to | turn off your device. |
| locate a base station. Doing |
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| this consumes battery |
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| charge and consequently |
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| shortens standby time. |
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Troubleshooting
