Problem | Possible causes | Possible solutions |
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Messaging problems |
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Unable to send or | Your device is in Airplane | Touch the Home button | |
receive text messages. | mode with no wireless | → Menu button | → |
| connectivity. | ||
| Settings→ Wireless & |
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| networks→ Clear the |
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| Airplane mode check box. | |
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| The signal strength is not | Try moving to a different | |
| strong enough. | location for better signal | |
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| reception. |
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Unable to send or | The Internet connection or | Check your network |
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receive | the | connection, and confirm | |
| configured properly. | with your | |
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| provider if your |
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| setting has been configured | |
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| correctly. |
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Internet problems |
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Unable to connect to the | Invalid SIM card. | Contact your service |
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network. |
| provider. |
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| You are not within the | Check the service area with | |
| network’s service area. | your service provider. |
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| Poor signal. | Move to an open space or if | |
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| you are inside a building, | |
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| move closer to a window. | |
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| Your device is in Airplane | Touch the Home button | |
| mode with no wireless | → Menu button | → |
| connectivity. | ||
| Settings→ Wireless & |
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| networks→ Clear the |
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| Airplane mode check box. | |
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Media problems |
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Windows Media Player | The device records video | Play the video using a video | |
on my computer cannot | sounds in amr format, but | player with the amr |
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play the sounds of the | Windows Media Player does | decoder, such as |
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video captured using the | not support amr decoding. | QuickTime. |
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device. |
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Troubleshooting
