Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

 

 

Power On Issue

Page 124

No Display Issue

Page 125

 

 

LCD Failure

Page 127

 

 

Internal Keyboard Failure

Page 127

 

 

TouchPad Failure

Page 128

 

 

Internal Speaker Failure

Page 128

 

 

Internal Microphone Failure

Page 130

 

 

ODD Failure

Page 132

 

 

Rightside USB Failure

Page 135

 

 

Modem Failure

Page 135

 

 

WLAN Failure

Page 136

 

 

Acer EasyLaunch Button Failure

Page 136

 

 

Acer MediaTouch Failure

Page 137

 

 

Fingerprint Reader Failure

Page 137

 

 

Thermal Unit Failure

Page 138

 

 

HDTV Switch Failure

Page 138

 

 

Other Functions Failure

Page 139

 

 

Intermittent Failures

Page 140

 

 

Undermined Failures

Page 140

 

 

4.If the Issue is still not resolved, see “Online Support Information” on page 173.

Chapter 4

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Acer 7230 manual Common Problems, Symptoms Verified Go To