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Acer X5300, X3300 manual System Troubleshooting, Hardware Diagnostic Procedure, Chapter

Models: X5300 X3300

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Chapter 4

System Troubleshooting

This chapter provides instructions on how to troubleshoot system hardware problems.

Hardware Diagnostic Procedure

IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation.

3.Refer to “Power System Check” on page 50 and “Beep Codes” on page 56 to determine which corrective action to perform.

Chapter 4

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Acer X5300, X3300 manual System Troubleshooting, Hardware Diagnostic Procedure, Chapter

Contents

PRINTED IN TAIWAN Acer Aspire X3300/X5300 Service GuideRevision History Copyright Disclaimer Conventions SCREENMESSAGES FRU Information Service Guide CoverageSystem Troubleshooting System DisassemblySystem Tour System UtilitiesSystem Block Diagram and Board Layout Technical SpecificationsFRU Field Replaceable Unit List System Tour FeaturesChapter ProcessorPower supply System BIOSDimension and weight I/O portsFront Panel System ComponentsX3300 IconX5300 IconComponent Rear Panel IconComponent Heat sink fan assembly Power supply Internal ComponentsComponent HDD drive Optical drive Expansion cards MainboardLED indicator System LED IndicatorsColor LED statusChapter CMOS Setup Utility System UtilitiesChapter Navigating Through the Setup Utility Entering CMOS setupSetup Utility Menus Product Information ParameterDescription Standard CMOS Features Description Advanced BIOS FeaturesOptions Advanced Chipset FeaturesIntegrated Peripherals Chapter Power Management SetupEnables or disables the smart system fan control function PC Health StatusEnabled DisabledChapter Frequency/Voltage ControlBIOS Security Features Setting a system passwordChanging the system password 2. Enter the current password then press Enter Removing a system password3. Press Enter twice without entering anything in the password fields ChapterLoad Default Settings Save configuration changes Saveand & exit Exitsetup? Setup Save & Exit SetupDiscard changes and Saveexit &setup? Exit Setup Exit Without SavingBIOS Recovery Chapter System Disassembly Disassembly RequirementsChapter 2. Unplug the power cord from the power outlets Pre-disassembly Procedure3. Unplug the power cord from the system 1. Turn off the system and all the peripherals connected to itScrew List Main Unit DisassemblyMAIN UNIT DISASSEMBLY #6-32 L5 BZNRemoving the Side Panel 2. Remove the front bezel Removing the Front Bezel1. Release the front bezel retention tabs from the chassis interior 2. Detach the bezel slightly away from the chassisRemoving the Heat Sink Fan Assembly Removing the Processor Removing the Optical Drive 6. Place the bracket on a clean, static-free work surface 4. Disconnect the data and power cables from the HDD3. Lift the HDD-ODD bracket and turn it over 5. Remove the HDD-ODD bracket8. Slide the optical drive out of the drive bay 7. Remove the two screws B from the optical drive5.7 to 6.3 kgf-cm 86.1A324.5R0Removing the Hard Disk Drive Removing the Power Supply Chapter 10. Lift the power supply module out of the chassisScrew Quantity ColorPlease detach the DIMM and follow local regulations for disposal Removing the Memory ModulesRemoving the TV Tuner Card Removing the VGA Card Chapter 9. Disconnect the VGA card cable from the mainboardRemoving the Front I/O and Card Reader Boards 2. Remove the bracket 11. Remove the card reader board 1. Remove the screw D that secures the bracket to the chassisChapter 4.75 to 5.2 kgf-cm12. Remove the front I/O board 2. Pull the card reader board out of the bracket1. Remove the two screws D that secure the I/O board to the bracket 2. Pull the I/O board out of the bracketRemoving the Mainboard 14. Lift the board from the chassis 13. Remove the screw B on the rear panelScrew Quantity ColorSystem Troubleshooting Hardware Diagnostic ProcedureChapter Power System Check System Check ProceduresSystem External Inspection System Internal InspectionBootblock Initialization Code Checkpoints Viewing BIOS checkpointsCheckpoints CheckpointBootblock Recovery Code Checkpoints CheckpointDescription POST Code Checkpoints CheckpointDescription Checkpoint DescriptionInitialize RTC date/time DIM Code Checkpoints CheckpointDescription POST BIOS Beep Codes Boot Block Beep CodesBeep Codes Beep Symptom If beep codes are not generated when all other expansion cards are Troubleshooting POST BIOS Beep CodesNumber of Beeps DescriptionBoot Error MessagesMemory Message DisplayedStorage Device Message DisplayedDescription Message Displayed Virus RelatedDescription Message DisplayedSystem Configuration Message DisplayedDescription Miscellaneous CMOSMessage Displayed DescriptionSMBIOS eModule Error Messages USB eModule Error MessagesCPU eModule Error Messages MPS Table Multi-processor eModule Error MessagesOnline Support Information System Block Diagram and Board Layout System Block DiagramChapter Mainboard Board LayoutCode DescriptionDescription CodeDefault System JumperSettings NameChapter FRU Field Replaceable Unit ListChapter X3300/X5300 Exploded DiagramPart Name Category X3300 FRU ListPart Name Acer Part NoCategory ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory X5300 FRU ListPart Name Acer Part NoCategory ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoCategory Part NameAcer Part No Category ChapterPart Name Acer Part NoChapter Appendix A Technical SpecificationsProcessor SpecificationSystem Board Major Chips System BIOSSystem Memory SpecificationVGA Interface Hard Disk DrivePCI Interface SATA InterfaceKeyboard and Input Devices Audio InterfaceOptical Drive SpecificationBD Combo Module Specification180 ms 150 msSuper Multi SpecificationSuper Multi SpecificationDVD-ROM Specification