Sony HD 3CCD operating instructions Troubleshooting, Symptom Cause Remedy

Troubleshooting

Before bringing in your camera for service, check the following as a guide to troubleshoot the problem. If the problem cannot be corrected, consult with your Sony dealer.

Symptom	Cause	Remedy
The power of the camera is not turned	The AC power adaptor is not connected to the	Insert the power cord firmly as far as it will
on.	DC IN 12V jack firmly.	go.
	The AC power cord is not inserted firmly into	Insert the power cord firmly as far as it will
	the AC power adaptor or the AC outlet.	go.
	The BRBK-H700 HD Optical Multiplex Card	Remove the card from the card slot.
	is inserted into the card slot.
	When using the far distance remote control	Insert the Optical Fiber Cable firmly as far as
	system with the BRBK-H700 Optical	it will go.
	Multiplex Card, CCFC-M100HG Optical
		Turn on the HD Optical Multiplex Unit, or
	Fiber Cable and BRU-H700 HD Optical
		plug in the power cord of the unit to an AC
	Multiplex Unit, the Optical Fiber Cable is not
	properly connected or the HD Optical	outlet firmly.
	Multiplex Unit is not turned on.
The camera cannot be turned on with the	IR-RECEIVE in the SYSTEM menu is set to	Use the RM-BR300 Remote Control Unit to
supplied Remote Commander.	OFF.	open the menu and set IR-RECEIVE to ON.
		(page 35)
The picture is not displayed on the video	The video cable is not connected properly.	Check the connection between the camera and
monitor connected to the camera.		video monitor.
	The exposure is not set correctly on the	Set the exposure correctly in the EXPOSURE
	camera.	menu.
Pan, tilt or zoom cannot be operated.	Any menu is displayed on the monitor screen.	Press the DATA SCREEN button on the
		supplied Remote Commander or the MENU
		button on the RM-BR300 Remote Control
		Unit to turn off the menu from the monitor
		screen.
	The panning or tilting range is limited.	Change the PAN-TILT LIMIT setting in the
		PAN TILT ZOOM menu (page 34).
The Remote Commander does not work.	The CAMERA SELECT button you pressed	Press the CAMERA SELECT button
	on the Remote Commander does not match	corresponding to the IR SELECT switch
	the number set with the IR SELECT switch	setting on the camera (page 40).
	on the camera.
The camera cannot be operated with the	The connection using the VISCA RS-422	Check that the connection to the VISCA RS-
RM-BR300 Remote Control Unit.	connectors is not correctly made.	422 connectors is correctly made, and the RS-
		422 cable is properly connected.
	The BOTTOM switch on the bottom of the	Identify the address of the camera (page 19),
	camera is set to any other address than “0	then set the MODE selector on the rear of the
	(AUTO).”	Remote Control Unit to the same address
		(page 23).
	VISCA control setting is not correct.	Select the proper setting (RS-232C or RS-
		422) with the BOTTOM switch on the bottom
		of the camera (page 19) and the DIP switch on
		the Remote Control Unit (page 23).
	The communication baud rate setting of the	Select the same communication baud rate
	camera and the RM-BR300 differ.	(9600 bps or 38,400 bps) with the BOTTOM
		switch on the bottom of the camera (page 19)
		and the DIP switch on the Remote Control
		Unit (page 23).
	The NC (No Connection) switch is set to ON.	Set camera address selector switch 4 of the
		BOTTOM switches on the bottom of the
		camera to OFF (page 19).

Appendix

Troubleshooting

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