5. Upgrading the SmartView's firmware

The SmartView XPro uses flash memory technology which enables the firmware code to be upgraded by the user. New keyboards, mice operating systems and drivers are being launched all the time. From time to time the SmartView's firmware will be updated to provide support for these new devices. You can take advantage of these upgrades free of charge during the warranty period.

Upgrades are performed by connecting a PC's serial port to the SmartView's serial port and running an upgrade program on the PC. This upgrade program downloads the new firmware to the SmartView XPro and checks that the data has been programmed correctly.

To perform a firmware upgrade on your SmartView XPro you will need a suitable serial upgrade cable and an IBM PC compatible computer with an RS232 serial port and an operating system that supports DOS. Suitable upgrade cables with 9-pin serial connectors are provided with the SmartView XPro. If you have lost your cable then you will need to buy a cable with a 9-way D-type male connector on one end and a 9-way D-type female connector on the other end with all 9 lines connected "straight through" (i.e. pin 1 to pin 1, pin 2 to pin 2, pin 3 to pin 3 etc.). These are standard serial extension cables.

You will also need to obtain the latest version of the SmartView XPro firmware which is available by request from www.addertec.com. Please ensure that you have your product serial number and model number at hand when requesting an upgrade.

Note: The normal flash upgrade process does not clear the computer names, user names, security passwords or other configuration settings.

To perform a flash upgrade on the SmartView XPro:

Step 1 - Prepare your computers

Ensure that you have saved any important work on the connected computers. The SmartView XPro can be upgraded whilst attached to live systems but remember that the mouse connections will probably need to be reconstituted after the upgrade is finished (see sections 4.13 and 2.9). Where possible, mission critical servers should be switched off or disconnected before performing an upgrade.

SmartView XPro

Installation and Use

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Adder Technology ADD0038/1 warranty Upgrading the SmartViews firmware, Prepare your computers

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