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Adder Technology ADD0038/1 Upgrading the SmartViews firmware, Prepare your computers, Page

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5. Upgrading the SmartView's firmware

5. Upgrading the SmartView's firmware

The SmartView XPro uses flash memory technology which enables the firmware code to be upgraded by the user. New keyboards, mice operating systems and drivers are being launched all the time. From time to time the SmartView's firmware will be updated to provide support for these new devices. You can take advantage of these upgrades free of charge during the warranty period.

Upgrades are performed by connecting a PC's serial port to the SmartView's serial port and running an upgrade program on the PC. This upgrade program downloads the new firmware to the SmartView XPro and checks that the data has been programmed correctly.

To perform a firmware upgrade on your SmartView XPro you will need a suitable serial upgrade cable and an IBM PC compatible computer with an RS232 serial port and an operating system that supports DOS. Suitable upgrade cables with 9-pin serial connectors are provided with the SmartView XPro. If you have lost your cable then you will need to buy a cable with a 9-way D-type male connector on one end and a 9-way D-type female connector on the other end with all 9 lines connected "straight through" (i.e. pin 1 to pin 1, pin 2 to pin 2, pin 3 to pin 3 etc.). These are standard serial extension cables.

You will also need to obtain the latest version of the SmartView XPro firmware which is available by request from www.addertec.com. Please ensure that you have your product serial number and model number at hand when requesting an upgrade.

Note: The normal flash upgrade process does not clear the computer names, user names, security passwords or other configuration settings.

To perform a flash upgrade on the SmartView XPro:

Step 1 - Prepare your computers

Ensure that you have saved any important work on the connected computers. The SmartView XPro can be upgraded whilst attached to live systems but remember that the mouse connections will probably need to be reconstituted after the upgrade is finished (see sections 4.13 and 2.9). Where possible, mission critical servers should be switched off or disconnected before performing an upgrade.

SmartView XPro

Installation and Use

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Adder Technology ADD0038/1 Upgrading the SmartViews firmware, Prepare your computers, SmartView XPro, Installation and Use

Contents

About this manual Safety informationWarranty Installation and UsePage Radio Frequency EnergyInstallation and Use SmartView1. Introduction Contents2. Installation 3. Configuring the SmartView5. Upgrading the SmartViews firmware 4. Using the SmartView XProAppendices Installation and UseInstallation and Use 1. IntroductionAdder explains What does KVM stand for?Page 1.1 Key features and benefitsInstallation and Use SmartView XProPage 1.2 SmartView XPro package contentsInstallation and Use SmartView XProSmartView XPro 1.3 AdderLink XR receiver package contents part code1.4 AdderLink Gold XR receiver package contents part code Installation and UseSmartView XPro 1.5 Product informationFig. 1 - SmartView 2XPro and 4XPro models viewed from the front Installation and UsePage and 4XPro12 models are similar but with less computer portsInstallation and Use SmartView XProPage Fig. 3 - AdderLink XR top and AdderLink Gold below XR receiver unitsInstallation and Use SmartView XProSmartView XPro Installation and UsePage For the computer connections you will need 2. InstallationFlexible configuration 2.1 What you will needSmartView XPro For the local user port connections you will needFor the integrated AdderLink extender ports you will need Installation and UseSmartView XPro 2.3 Connecting your devices2.2 Mounting the SmartView Installation and UsePage Any unused computer connections can be left unconnected. To connect computers with serial mouse connections and AT style keyboard connections use the adapters specified in appendix A. If you have an existing 6-pin mini-DIN to 9-pin serial adapter that came with a mouse it may not be suitable for use with the SmartView as the are several different standard wiring configurations for these adapters. Suitable serial adapters are supplied in Adders AT cable kits part codes VKVM-2M-AT, VKVM- 5M-AT and VKVM-10M-AT - see appendix AInstallation and Use SmartView XProSmartView XPro 2.4 Configuring your PCs2.5 Structuring your SmartView XPro installation Installation and UsePage When cascading SmartView XPros keep in mind the following rulesInstallation and Use SmartView XProPage The following diagrams show some typical SmartView XPro installationsInstallation and Use SmartView XProPage Fig. 5 - A typical installation using a single SmartView XProInstallation and Use SmartView XProPage Fig. 6 - A cascaded application using multiple SmartView XProsInstallation and Use SmartView XProPage 2.6 Maximising the video qualityInstallation and Use SmartView XProSmartView XPro 2.7 Other useful installation information2.8 Re-enabling a disconnected PS/2 mouse Installation and UseSmartView XPro Installation and UsePage Likely expected Connected at bootupType of mouse / system Driver typeStep 2 - Create an ADMIN administration account password 3. Configuring the SmartView XPro3.1 Configuration summary Step 1 - Decide if you are going to use password securityStep 4 - Add / edit names to identify your computers 3.2 Enabling password securityStep 5 - Set the required SETUP OPTIONS and GLOBAL PREFERENCES Step 3 - Create user accountsPage 3.3 Setting an ADMIN passwordInstallation and Use SmartView XProFollow a similar process to edit users 3.4 Creating and editing user accounts3.5 Creating and editing computer names To create user accountsSmartView XPro To create computer namesFollow a similar process to edit computer names Installation and UseSmartView XPro Creating entries for computers connected to cascaded SmartViewsYou can cascade SmartView 4XPro units using one, two, three or four KVM links and SmartView 2XPro units using one or two KVM links. Section 2.5 explains the rules that you must follow when installing a SmartView cascade. The number of cascade links that you install determines the number of simultaneous users that can access computers on the cascaded SmartViews. Ideally if you are cascading 4XPro units then you should use four cascade links as this will cause no blocking and will allow all four users simultaneous access to all computers Installation and UseSmartView XPro Fig. 7 - Creating menu entries for computers that areconnected to cascaded SmartViews Installation and UseSmartView XPro 3.6 Setting the SETUP OPTIONS and GLOBAL PREFERENCESFig. 8 - Possible cascade groups and their associated names Installation and UseInstallation and Use 3.6.1 SECURITY3.6.2 LANGUAGE 3.6.3 HOTKEYSSmartView XPro 3.6.4 KEYPAD CONTROLS3.6.5 EXCLUSIVE USE Installation and UseInstallation and Use 3.6.6 MOUSE SWITCHING3.6.8 AUTOSCAN MODE 3.6.7 SCREEN SAVERInstallation and Use 3.6.11 USER TIMEOUT3.6.9 AUTOSCAN TIME 3.6.10 OSD DWELL TIMEPage 3.6.12 RS232 Mouse TypeInstallation and Use SmartView XPro4.3 USER display and key switch 4. Using the SmartView XPro4.1 Rear panel special function switches 4.2 Power supply connections and indicatorsPage 4.4 COMPUTER display and key switchInstallation and Use SmartView XProSmartView XPro 4.5 Activity indicators4.6 Selecting a computer using the front panel controls Installation and UsePage security system has not been enabled then this will be the next highest channel number in the sequence shown below. If password security has been enabled then you will only be able to select the computer ports that you have access to. If the front panel controls have been disabled by the administrator then you will only be able to select the special channels o and 0 the on-screen menu / login screen or non- existent channel zeroInstallation and Use SmartView XProSmartView XPro 4.7 Logging on to the SmartView XPro4.8 Keyboard hotkeys Installation and Use‘HOTKEYs’ and ‘1 then 3’ - selects channel ‘HOTKEYs’ and ‘1 then 0’ - selects channel‘HOTKEYs’ and ‘1 then 1’ - selects channel ‘HOTKEYs’ and ‘1 then 2’ - selects channelInstallation and Use press ba2 release 2bapress bavrelease vpress release vpress vrelease vba press ba1 release press 2 release 2baPage 4.9 Selecting computers using the mouseInstallation and Use SmartView XProSmartView XPro 4.10 Selecting computers using the on-screen menupress baM release Mba Installation and UsePage je or jfInstallation and Use SmartView XProPage 4.11 The reminder bannerInstallation and Use SmartView XPro4.12.3 REMINDER COLOUR 4.12 Setting the USER PREFERENCES4.12.1 OSD COLOUR 4.12.2 REMINDER BANNERInstallation and Use 4.13 Using the FUNCTIONS menu4.14 Using the dual access ports 1 and RESTORE STANDARD MOUSE and RESTORE INTELLIMOUSESmartView XPro 4.15 Cascading SmartViewspress ba0release press 1release press 1release press 4release 4ba Installation and UseSmartView XPro 4.16 Resetting user port keyboards and mice4.17 Using the AdderLink extender Installation and UsePage 4.18 What to do if you forget your ADMIN passwordInstallation and Use SmartView XProSmartView XPro 5. Upgrading the SmartViews firmwareStep 1 - Prepare your computers Installation and UseInstallation and Use Step 4 - Power off the SmartView XProStep 5 - Power on the SmartView with the UPGRADE switch ON Step 2 - Connect your computer to the SmartView XProe.g.4X16V129.DAT Step 6 - Run the upgrade programSVXPRO.EXE e.g.4X16A129.HEX 4X16B129.HEX 4X16C129.HEXSmartView XPro SVXPRO Datfilename.DATSVXPRO 4X16V129.DAT Installation and UseSmartView XPro Some useful issues to bear in mind when performing flash upgradesThe upgrade program rewrites the SmartViews firmware code. If the upgrade process is interrupted then the SmartView will have invalid code and will not be able to operate. It is therefore good practice to ensure that the upgrade process is always fully completed. A partial or failed upgrade may be rectified by performing another upgrade. If the upgrade process is interrupted accidentally then you should immediately repeat the upgrade process without moving switch 2 from the upgrade ON position. Switch 2 forces the SmartView into flash upgrade mode and prevents the upgraded code from being run. Running faulty or partially upgraded code may have unpredictable results and may damage your SmartView or computing equipment. For obvious reasons, the code that the SmartView uses to perform upgrades is not itself upgradeable - a common problem on some flash upgradeable products that could effectively be destroyed by a partial upgrade Installation and UseA1. Keyboard, monitor and mouse to SmartView XPro Appendix A. Cable and connector specificationsCable specification IMPORTANT NOTESmartView XPro Cable specificationsA3. SmartView XPro to PCs 1 to Installation and UseInstallation and Use Recommended cablesPart Code DescriptionInstallation and Use Appendix B. Problem SolvingProblem ActionSmartView XPro Installation and UsePage SmartView XPro Installation and UsePage SmartView XPro Installation and UsePage