Service
SERVICE
If a malfunction should occur at the appliance, refer first to the section "What to do when ..." in these user instructions. If you do not find any applicable instructions there, contact your customer service centre.
(Addresses and telephone number can be found in the "Service Depart- ments" section.)
Be well prepared before you phone. This facilitates the diagnosis and the decision as to whether a customer service visit is necessary. With our checklist you can gather important information before making your call:
Make a note of the PNC number and
the
on the rating plate on the inside of the door of your washing machine.
PNC ......................................................
In addition to this please establish if possible:
•How is the malfunction noticeable ?
•Under what circumstances does the malfunction occur?
You will be charged even during the warranty period
– if you could have corrected the malfunction yourself with the help of the malfunctions table (see "What to do when ..." section),
–if the customer service technician is required to make several trips because he had not received all relevant information before his visit, and must return, for example, to pick up replacement parts. This additional driving can be avoided if your telephone call is well prepa- red, as described above.
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