My mobile phone will not charge properly
•Make sure that your battery is not completely discharged; If the battery is flat, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C - +40°C)
•Make sure your battery is inserted. It must be inserted before plugging in the charger
•Make sure you are using an Alcatel battery and charger in the box
•When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually (see page 78)
•Try connecting at a later time if the network is overloaded
SIM card error
•Make sure the SIM card has been correctly inserted (see page 14)
•Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V SIM cards cannot be used
•Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•Make sure you have dialled a valid number and press the 
key
•For international calls, check the country and area codes
•Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls (see page 45)
Unable to receive incoming calls
•Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls (see page 45)
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of the calls is not optimal
•You can adjust the volume during a call by means of the 
key
•Check the network strength 
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number is not dialled
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts is not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "My numbers"
•Try later if the network is busy
I am unable to send and receive MMS
•Check your phone memory available as it might be full
•Contact your network operator to check service availability and check MMS parameters (see page 32)
•Verify the server centre number or your MMS profile with your operator
•The server centre may be swamped; try again later
The flicking 
icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory
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