Manuals / Allied Telesis / Computer Equipment / Switch

Allied Telesis at-8700xl series switch manual What to Do if Passwords are Lost

Models: at-8700xl series switch

1 81

Download 81 pages 57.37 Kb

Page 78

What to Do if Passwords are Lost

78	AT-8700XL Series Switch User Guide

What to Do if Passwords are Lost

If a user forgets their password, to reset the password from an account with

MANAGER privilege, enter the command:

SET USER=login-name PASSWORD=password

You can reset passwords for accounts with MANAGER privilege with the same command, provided the manager can login to at least one account with MANAGER privilege.

If you require further assistance contact your authorised distributor or reseller.

Getting the Most Out of Technical

Support

For online support for your switch, see our on-line support page at

http://www.alliedtelesyn.co.nz/support/at8700xl.

If you require further assistance, contact your authorised distributor or reseller. Gather as much of the following information from your switch and network as you can. This gives the support personnel as much information as possible to diagnose and solve your problem. They may ask you to send the information to them by email.

Gather this information:

■Your name, organisation and contact details.

■What is the make and model of your switch? Enter the command:

SHOW SYSTEM

■Which software release and patch files is your switch running? For example, 87-261.rez, 87261-01.paz. Enter the command:

SHOW INSTALL

■What software configuration is currently running? Enter the command:

SHOW CONF DYN

■How is the switch connected to your network? A diagram showing the physical configuration of the network your switch is operating in may be useful.

■To get debugging output, enter the command:

SHOW DEBUG

■Depending on the problem, the support personnel may also ask you for the output from the following commands (see the Monitoring and Fault Diagnosis section in the Operations chapter, AT-8700XL Series Software Reference):

SHOW EXCEPTION

SHOW STARTUP

SHOW LOG

SHOW CPU

SHOW BUFFER

Software Release 2.6.1 C613-02030-00 REV B

Image 78

Allied Telesis at-8700xl series switch manual What to Do if Passwords are Lost, Getting the Most Out of Technical Support

Contents

AT-8700XL SERIES SWITCH USER GUIDESoftware Release Copyright 2003 Allied Telesyn International Corp AT-8700XL Series Switch User Guide for Software ReleaseDocument Number C613-02030-00 REV B 19800 North Creek Parkway, Suite 200, Bothell, WA 98011, USACHAPTER 4 Operating the switch ContentsCHAPTER 2 Getting Started with the Command Line Interface CLI CHAPTER 1 IntroductionAT-8700XL Series Switch User Guide SwitchingCHAPTER 6 Maintenance and Troubleshooting CHAPTERWhy Read this User Guide? IntroductionChapter Where To Find More Information The AT-8700XL Series Switch Documentation SetFeatures of the AT-8700XL Series Switch Switching FeaturesTechnical support Management Features Layer 3 and Other FeaturesSoftware Reference Warning about FLASH memory Page Getting Started with the Command Line Interface CLI This ChapterChapter Table 1 Parameters for terminal communication Connecting a Terminal or PCTerminal Communication Parameters ParameterLogging In Assigning an IP AddressIf you use DHCP to assign IP addresses to devices on your LAN, and you want to manage the switch within this DHCP regime, it is recommended that you set your DHCP server to always assign the same IP address to the switch. This will enable you to access the GUI by browsing to that IP address, and will also let you use the switch as a gateway device for your LAN. If you need the switchs MAC address for this, it can be displayed using the command SHOW SWITCH Assigning an IP AddressSetting Routes Changing a Password Choosing a PasswordUsing the Commands AliasesGetting Command Line Help Setting System Parametersthe location of the switch, for example Page Getting Started with the Graphical User Interface GUI This ChapterChapter What is the GUI? Accessing the Switch via the GUIBrowser and PC Setup HTTP Proxy Servers Getting Started with the Graphical User Interface GUIEstablishing a Connection to the Switch Start hereOption 1 Configuring the Switch before Installation Use this procedure ifTo install the switch into a different subnet than the PC Option 2 Installing the Switch into the LANTo install the switch into the same subnet as the PC Use this procedure ifFor normal access, point your web browser to http//ip-address ADD IP INTERFACE=VLAN1 IPADDRESS=DHCP and ENABLE IP REMOTEASSIGNSee “Secure Access” on page 29 for more information where11. At the login prompt, enter the user name and password Option 3 Connecting to an Installed SwitchUse this procedure if 1. Find out the IP address of the switch’s interfaceSecure Access 9. Enable SSL on the HTTP server 7. Create a self-signed certificate for the switch8. Load self-signed switch certificate 10. Configure an IP interface to run SSL overFigure 6 The System Status page System StatusGetting Started with the Graphical User Interface GUI Model name Software release Help, Save and Exit Sidebar menuUsing the GUI Navigation and Features The Configuration MenuUsing Configuration Pages Apply and Cancel buttons Tabs Heading row Radio button Add, Modify and Remove buttonsSelect list Text field Editable Fields Ports Graphic Cancel ButtonThe Management Menu Apply ButtonAs a security precaution, change the password as soon as possible The Diagnostics MenuChanging the Password The Monitoring MenuConfiguring Multiple Devices Saving Configuration Entered with the GUICombining GUI and CLI Configuration Context Sensitive GUI HelpTo upgrade the GUI Upgrading the GUITroubleshooting Accessing the Switch via the GUI Deleting Temporary FilesProblem You cannot browse to the switch Traffic Flow IP Addresses and DHCP SolutionSolutions Time and NTPLoading Software Page “Using the Built-in Editor” on page Operating the switch“Upgrading Switch Software” on page User Accounts and PrivilegesTable 4 Secure commands controlled by the security timer CommandDescription Normal Mode and Security Mode Command ACTIVATE SCR ADD IP INT ADD SCR ADD USER CREATE CONFIGRemote Management Storing Files in FLASH MemoryAT-8700XL Series Software Reference Using Scripts Figure 10 Example output from the SHOW FILE commandAT-8700XL Series Software Reference Saving the Switch’s Configuration Storing Multiple ScriptsLoading and Uploading Files File Naming ConventionsLoading Files Setting LOADER Defaults Example Load a Patch File Using HTTPMore information Uploading Files From the SwitchExample Upload a Configuration File Using TFTP To upload a log fileUpgrading Switch Software Example Upgrade to a New Software Release Using TFTP To upgrade to a new software releaseSECURITY OFFICER privilege To check that the files are successfully loaded, enter the command Example Upgrade to a new patch file To upgrade to a new patch fileDo not set an untested patch as part of the preferred install Using the Built-in Editor AT-8700XL Series Software ReferenceFigure 11 The editor screen layout SNMP and MIBs SNMP MIBs in the AT-8700XL Series Software ReferenceFor More About Operations and Facilities Enabling and Disabling Switch Ports SwitchingSwitch Ports ChapterPacket Storm Protection Autonegotiation of Port Speed and Duplex ModePort Trunking Port MirroringVirtual Local Area Networks VLANs Creating VLANs Summary of VLAN tagging rules Protected VLANsVLAN Interaction with STPs and Trunk Groups Quality of Service Generic VLAN Registration Protocol GVRPSpanning Tree Protocol STP IP Switching Spanning Tree and Rapid Spanning Tree Port StatesRouting Information Protocol RIP IGMP SnoopingDescription TriggersEvent ParametersPage Maintenance and Troubleshooting This ChapterChapter How the Switch Starts Up Backup configuration script How to Avoid ProblemsBackup software files Backup switchConfigure logging Watch for software updatesFLASH compaction What to Do if You Clear FLASH Memory Completely If you accidentally do this, you will need toWhat to Do if Passwords are Lost Getting the Most Out of Technical SupportResetting Switch Defaults Checking Connections Using PINGTroubleshooting IP Configurations PINGing devices connected to it may give misleading informationTelnet Fails Your switch is acting as a DHCP client Troubleshooting DHCP IP AddressesUsing Trace Route for IP Traffic Your switch is acting as a DHCP server