Make sure that the AlphaShield's Cable/xDSL port is not being connected to the computer's Network port.
If all of the above is correct, the cable could be faulty. Replace the cable with a similar type of
The Outbound data link status LED does not come on when I connect my AlphaShield Professional Edition to my computer. Why?
Make sure that power is being provided to your computer and that the computer is switched on.
Make sure that the Network
Make sure that your Network Interface Card within your computer is not a fixed fast Ethernet 100Mbps card that cannot switch or auto negotiate to 10 Mbps.
Make sure that the AlphaShield's PC port is not being connected to the Cable/XDSL port or the AUX port.
Make sure that you have the
If all of the above is correct, then the cable could be faulty. Replace the cable with another straight through
The Connect (Center) LED is always on solid green. Why?
The Auto Mode has been selected on the rear of the unit. This solid green indication is normal for this mode and the logical
My AlphaShield Professional Edition does not time-out. Why?
If AlphaShield Professional Edition is in Auto Mode, then it will not disconnect. However, if the selected mode is either Manual or Lock Mode, then the connection session timer has not expired because there is client user activity being detected. If the client is downloading or uploading a large file that exceeds the inactivity timer value, the Connect (Center) LED will stay green. The AlphaShield Professional Edition will stay connected and will not disconnect the client until the data file transfer is completed and the timer value expires with no transmission activity. The second condition is the normal operation of the AlphaShield Professional Edition in Manual or Lock Mode
Cannot make a connection to the Internet and the Connect (Center) LED and Data LEDs are solid red. Why?
This is normal for the AlphaShield Professional Edition if it is in the Lock Mode. In the Lock Mode, AlphaShield Professional Edition has physically disconnected the computer from the Network connection and will not allow any communication to take place. This mode should be used only if the user requires security of an extreme measure. This mode is recommended if the user does not access the Internet for an extended period of time or has left the computer unattended and wishes no communication to take place between the computer and the ISP.
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