AlphaShield FIREWALL - page 13

Page 13 of 19
Service and Repairs:
In case the AlphaShield Professional Edition device is found to be defective, the
Manufacturer will be obligated only to replace or repair the defective product provided
that the following is determined:
The product has not been altered or repaired without the written consent of the
Manufacturer.
The product has not failed due to misuse, improper maintenance, carelessness or physical
damage.
No other warranty or condition is implied and the Manufacturer under no circumstances
is liable for any damages arising from the use of the AlphaShield Professional Edition
device.
For repair and service, please contact the Manufacturer at the following:
Email: tech@alphashield.com
Telephone: 1-604-435-0700
Please note that we cannot accept any returns without a proper RMA (Return
Merchandise Authorization) number. An RMA number can be obtained by contacting
AlphaShield Inc. prior to the shipment of the unit.
RMA Card:
AlphaShield Inc. warrants this product to be free of defects and to be fully functional for
a period of 12 months from the date of original purchase. AlphaShield will repair or
replace at AlphaShield Inc.'s option any unit, without cost, during this period, if the unit
is found to be defective for any reason other than abuse or incorrect usage or installation.
Do not try to repair the unit. Any modifications of the unit by anyone other than an
authorized AlphaShield representative will void the warranty.
If an AlphaShield Professional Edition device needs repair, call AlphaShield for a RMA
(Return Merchandise Authorization) number and return the defective unit, freight
prepaid, along with a brief description of the problem, to the address specified by the
Representative. AlphaShield will repair faulty units beyond the warranty program at a
nominal charge. Contact an AlphaShield Sales Representative for details and pricing.
RMA # _______________________
Description of problem:
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