TROUBLESHOOTING TIPS
SYMPTOM | POSSIBLE PROBLEM | SOLUTION | |
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All LEDs | Power is not turned on | Press Power On button on the System Controller. | |
are unlit |
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AC cord is not connected to wall outlet | Verify the AC line cord from the back of the Subwoofer is plugged | ||
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| into the wall outlet. | |
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| Surge suppressor (if used) is not powered on | If the AC line cord is plugged into a surge suppressor, make sure | |
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| the surge suppressor is switched on. | |
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| System Controller is not connected to the Subwoofer | Connect System Controller to Subwoofer. | |
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| Wall outlet not functioning | Plug another device into the wall outlet (same jack) to insure it is | |
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| functioning. | |
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No sound from | Power is not turned on | Verify the AC line cord from the back of the Subwoofer is plugged | |
any speakers |
| into the wall outlet. | |
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| Verify the Power On switch has been pressed (LED is illuminated). | |
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| Volume setting is too low | Turn the rotary knob to the right to raise the system Master Volume. | |
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| Check volume level on computer sound card or alternate audio | |
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| source device and set at mid level. | |
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| Audio cable is not connected to audio source | Connect audio cable from audio source, check plug connections on | |
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| both subwoofer and source. Make sure these signal cables are | |
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| inserted firmly into the correct jacks. | |
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| Audio cable connected to wrong output on audio source | Make sure that the lime green 3.5 mm stereo jack is connected to | |
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| the | |
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| Test the speakers on another audio device. Remove the audio | |
No sound from | Problem with audio source device | cable from the audio source device and connect it to the | |
Subwoofer |
| another audio device or the headphone jack of another audio | |
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| source device. | |
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| If your model has a Subwoofer Volume control, try adjusting it to | |
| Subwoofer volume is too low | increase the Subwoofer volume. If your model offers a Bass | |
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| Selector function on the System Controller, adjust Select Bass | |
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| function and raise volume level. | |
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| If listening to .WAV files over a computer sound card connection, | |
| Sound source has very little low frequency content | try listening to a CD on your computer CD or DVD player. .WAV | |
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| files often have little low frequency content. Try a music signal with | |
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| more bass. | |
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| Verify the gray DIN connector is firmly inserted into the DIN jack on | |
Controller does | DIN connector not inserted in Subwoofer jack | the Subwoofer. Refer to the "Connections" section of your User's | |
not work |
| Guide for the correct position of the arrow on the DIN plug. It is | |
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| important to insure the pins are aligned from plug to jack. | |
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Sound is | Volume level set too high | Decrease the speaker system's master volume level. | |
distorted. |
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Windows volume control is set too high | Adjust the Windows volume and balance controls to the center as a | ||
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| starting point, then use the speaker controller to adjust the volume. | |
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| Sound source is distorted | .WAV files are often of poor quality. So distortion and noise are | |
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| easily noticed with | |
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| source like a music CD. | |
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FOR CUSTOMER SERVICE:
Call the Altec Lansing Customer Support Team at
Support Hours: Monday to Friday: 8:00 a.m. to 12 midnight
Saturday & Sunday: 9:00 a.m. to 5:00 p.m.
United States – Eastern Standard Time
Email: csupport@alteclansing.com
For up to date information, please check our website at www.alteclansing.com
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