MATRIX SWITCHERS
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ALTINEX POLICY | 11 |
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges prepaid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive products that you have ordered and that this product fulfills your need. In the unlikely event that an Altinex product needs to be returned please follow the policies below:
Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.
If the product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.
If the product is in your possession for more than 30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or custom products.
If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products
returned without an RMA number may experience a delay in service.
If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before actual repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone:
Fax:
Accounting Department
Phone:
Fax:
23
