Altinex MT104-107 manual Troubleshooting Guide, Altinex Policy

MULTI-TASKER

8)	[…P]	Sets the path, preload for [SW]
9)	[SW]	Switch preloaded output buffer
10)	[HELP]	Display available commands
11)	[WR]	Groups multiple cards
12)	[CLR]	Clears members of a single group
		or all groups
13)	[G]	Requests group data
14)	[RD]	Displays group members
15)	[CLM]	Remove members from a group
TROUBLESHOOTING GUIDE			8

We have carefully tested and have found no problems in the supplied MT104-107; however, we would like to offer suggestions for the following:

8.1 LED IS NOT LIT

Cause 1 Card cage is not plugged in.

Solution: Plug card cage in. If the LED lights, the problem is solved. If the LED is still not ON, see Cause 2.

Cause 2: Card is not plugged in all the way.

Solution: Push the card in all the way. If the LED is still not ON, see Cause 3.

Cause 3: Card cage slot has a problem.

Solution 1 Test the card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work and the LED lights, the problem is the card cage slot. The card cage may require service. Call ALTINEX at (714) 990-2300. If the other slots do not work and the LED is still not lit, see Solution 2.

Solution 2 Take any other known good card with an LED and install it in the questionable slot. If the LED on the good card comes ON, then the original card may be the source of the problem. Call ALTINEX at (714) 990-2300.

8.2 NO DISPLAY

Cause 1 The source has a problem.

Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no display, see Cause 2.

Cause 2: The card input is not selected.

Solution: Select the card input. See RS- 232 accessible commands in section 7. If no display is present, see Cause 3.

Cause 3: Cable	connections	to	the
destination are incorrect.

Solution: Make sure that cables are connected properly. Also, make sure that the continuity and wiring are good. If there is still no display present, see Cause 4.

Cause 4: The display has a problem.

Solution: Make sure that the display is powered. If there is still no display, call ALTINEX at (714) 990-2300.

ALTINEX POLICY 9

9.1 LIMITED WARRANTY/RETURN POLICY

Please see the Altinex website at www.altinex.com for details on warranty and return policy.

9.2CONTACT INFORMATION ALTINEX, INC

592 Apollo street

Brea, CA 92821 USA

TEL: 714 990-2300

TOLL FREE: 1-800-ALTINEX

WEB: www.altinex.com

E-MAIL:solutions@altinex.com

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