American Power Conversion 1609 There is no utility power, Diagnostic utility voltage, On-Line LED

Troubleshooting

Problem and/or Possible Cause

Solution

There is no utility power

There is no utility power and the UPS is off

Use the cold start feature to supply power to the connected equipment from the UPS battery(s).

Press and hold the button. The unit will emit two beeps, one short beep and one long beep. Release the button during the second beep.

UPS operates on battery although line voltage exists

The UPS input circuit breaker trips.	Unplug all nonessential equipment from the UPS.
	Reset the circuit breaker.
Your system is experiencing very high,	Move the UPS to a different outlet on a different circuit: Inexpensive fuel
low or distorted line voltage.	powered generators may distort the voltage. Test the input voltage with the
	utility voltage display, (see Operation). If acceptable to the connected
	equipment, reduce the UPS sensitivity.

Battery Charge and Load LEDs flash simultaneously

The UPS has shut down

The internal temperature of the UPS has exceeded the allowable threshold for safe operation.

Check that the room temperature is within the specified limits for operation. Check that the UPS is properly installed, allowing for adequate ventilation.

Allow the UPS to cool down. Restart the UPS. If the problem persists, contact Rockwell Automation at 440-646-5800.

Diagnostic utility voltage

All five LEDs are illuminated.	The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination.	If the UPS is plugged into a properly functioning utility power outlet, the line
	voltage is extremely low and should be checked by an electrician.
On-Line LED
There is no LED illumination.	The UPS is running on battery, or it must be turned on.
The LED is blinking.	The UPS is running an internal self-test.
Software/Network integration problems
Network Management Card difficulties.	Refer to the Network Management Card user guide on the CD shipped with
	the Network Management Card.
Communication problems between the	Ensure the correct communication cable (940-1524C) is being used.
UPS and PowerChute software.	Refer to the PowerChute user manual on the CD shipped with the software.

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