Smart-UPS XL 2200/3000 VA 120/230 VAC 3U Rack Mount User Manual 11
Maintenance, Transport, and Service
Maintenance, Transport, and Service

Replacing the Battery Module

This UPS has an easy-to-replace, hot-swappable battery module. Replacement is a safe procedure, isolated
from electrical hazards. You may leave the UPS and connected equipment on during the replacement
procedure.
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery user manual for battery module installation instructions. See your
dealer or contact APC at www.apc.com for information on replacement battery modules.

Service

If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com.
– Note the model number of the UPS, the serial number located on the back of the unit, and the date
purchased. If you call APC Customer Support, a technician will ask you to describe the problem
and attempt to solve it over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
– If the UPS is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web
site for country specific instructions.
3. Pack the UPS in its original packaging. If this is not available, refer to www.apc.com for information
about obtaining a new set.
– Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
–Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the
UPS.
4. Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.
Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC in the
replacement battery packing material.