Service
If the UPS requires service do not return it to the dealer. Instead, follow these steps:
1.Review the problems discussed in the Troubleshooting section of this manual to eliminate common problems.
2.If the problem persists, contact APC Customer Service through the APC web site, www.apc.com/support.
Note the model number of the UPS, the serial number, and the date purchased. If you call APC Customer Service, a technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
If the UPS is under warranty, repairs are free. If not, there is a repair charge.
3.Pack the UPS in its original packaging. If the original packing is not available, refer to the APC web site, www.apc.com/support, for information about obtaining a new set.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.
Always disconnect the battery module(s) before shipping in compliance with U.S. Department of Transportation (DOT), and IATA regulations.
The battery module(s) may remain in the UPS.
4.Mark the RMA# on the outside of the package.
5.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
Contacting APC
In the USA: Refer to the APC web site, www.apc.com/support.
Outside the USA: Refer to the APC web site, www.apc.com. Select the appropriate country from the country selection field. Select the Support tab at the top of the web page.
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