American Power Conversion AP9312TH quick start manual Troubleshooting, continued

Troubleshooting, continued

If problems	If a problem is not mentioned in “Correcting problems” on
persist	page 16, or if the problem persists:
	1. Note the serial number and date of purchase of the
	Environmental Monitoring Unit, and contact Customer
	Support at a phone number on the back cover of this
	manual. A technician will try to help you solve the
	problem by phone.
	2. If you must return the unity, the technician will give you
	a return material authorization (RMA) number. If the
	warranty expired, you will be charged for repair or
	replacement of the unit.
	a. Pack the unit carefully. The warranty does not cover
	damage sustained in transit. Enclose a letter with
	your name, address, RMA number, and daytime
	phone number; a copy of the sales receipt; and a
	check as payment, if applicable.
	b. Mark the RMA number clearly on the outside of the
	shipping carton.
	c. Return the unit by insured, prepaid carrier to the
	address provided by the Customer Support
	technician.

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