Troubleshooting, continued
If problems | If a problem is not mentioned in “Correcting problems” on |
persist | page 16, or if the problem persists: |
| 1. Note the serial number and date of purchase of the |
| Environmental Monitoring Unit, and contact Customer |
| Support at a phone number on the back cover of this |
| manual. A technician will try to help you solve the |
| problem by phone. |
| 2. If you must return the unity, the technician will give you |
| a return material authorization (RMA) number. If the |
| warranty expired, you will be charged for repair or |
| replacement of the unit. |
| a. Pack the unit carefully. The warranty does not cover |
| damage sustained in transit. Enclose a letter with |
| your name, address, RMA number, and daytime |
| phone number; a copy of the sales receipt; and a |
| check as payment, if applicable. |
| b. Mark the RMA number clearly on the outside of the |
| shipping carton. |
| c. Return the unit by insured, prepaid carrier to the |
| address provided by the Customer Support |
| technician. |
17
