Obtaining Service
If problems | If you are experiencing problems with your PDU that are not | |
persist | covered in this manual, or if problems with your PDU persist: | |
| 1. | Note the serial number and date of purchase of the |
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| Power Distribution Unit. Contact Customer Support at a |
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| phone number or address on the back cover of this |
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| manual. |
| 2. | Be prepared to provide a description of the problem. A |
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| technician will help solve the problem over the phone, if |
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| possible, or will give you a return material authorization |
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| (RMA) number. |
| 3. | If the Power Distribution Unit is under warranty, repair |
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| or replacement is free of charge. If the warranty has |
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| expired, there will be a charge for repair or replacement. |
| 4. | Pack the Power Distribution Unit carefully to avoid |
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| damage in transit. Damage sustained in transit is not |
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| covered under the warranty. Enclose a letter in the |
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| package with your name, address, RMA number, a copy |
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| of the sales receipt, daytime phone number, and check |
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| (if applicable). |
| 5. | Mark the RMA number clearly on the outside of the |
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| shipping carton. The factory will not accept any |
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| materials without this marking. |
| 6. | Return the Power Distribution Unit by insured, prepaid |
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| carrier to the address provided by the Customer Support |
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| technician. |
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