20#L010185 June 2007
Troubleshooting
Problem:
Can not establish communications with the indexer.
Possible Solutions:
1) Make sure the indexer has power. Is the Green LED on.
2) Check USB connections.
3) Check for loose cable connection either on the indexer or COM Port.
4) Was the software and drivers installed successfully?
5) Go to Setup | Communication Settings and verify COM port settings.
6) Click on Connect icon to communicate with the indexer.
9) If problems still exist, contact Anaheim Automation Tech Support.
Problem:
There is no power to the indexer.
Possible Solutions:
1) Is the indexer connected to the appropriate power supply?
2) Check for any blown fuses in line with the indexer.
3) If problems still exist, contact Anaheim Automation at 714-992-6990.
Problem:
The indexer has a fault condition.
Possible Solutions:
1) To clear an error use either the SMPG-SMSI software or the direct mode command.
2) The SMPG-SMSI software can clear an error in the motion tab section by clicking on the
Verify Parameters button.
3) The direct mode command “!” can clear an error by prompting indexer to serially send the
error code back to the user.
Example: @0! (carriage return)
Description: Address the unit by typing @ followed by a 0 (address number) an ! (Error
Codes Register) and a carriage return.
Note: The error code is returned in binary coded decimal format. If two errors were received
their binary values would be added together.