Troubleshooting
25
g our Cus
e sympt
Before callin
understand th
tomer Service, check this troubleshooting list to
oms and solutions to your problems.
Items to beSymptoms inspected and measures to be taken
No power
o Check whether the power cord of the monitor is plugged int
the outlet.
Unplug the monitor from the mains, wait for 60 seconds,
plug it into the outlet again and turn it on.
A static colored spot
our TV
l
d
spot on the
affect monitor performance.
appears on y
screen.
There is no need to take any action because the LCD pane
is manufactured using high technology to display the refine
picture details. Sometimes an inactive pixel can be
displayed as a static red, blue, green or black
screen. This will not
No image s. Adjust the contrast and brightness setting
Normal image but no
sound
Turn up the volume
Check that a proper source is selected.
Normal sound but
poor color Adjust the contrast, saturation and brightness settings.
Poor image quality
When an external device (such as S-VHS video recorder or
camcorder) is connected, the image quality may be poor.
Turn off other external devices for the time being.
Horizontal dotted line This may be caused by electronic interference such as a
hair dryer or nearby fluorescent tube. Turn off the device.
VGA mode does not
work
Check that the VGA connection is secure.
Check that a proper signal source is selecte
d.
Check if you have selected the correct resolution for the PC.
he PC. Check the video card settings of t
In VGA mode, black
ars appear ob
to
n the
p and bottom of the
VGA display
Set the PC refresh rate to 60Hz.