Troubleshooting
Before calling our Customer Service, check this troubleshooting list to understand the symptoms and solutions to your problems.
Symptoms | Items to be inspected and measures to be taken | |
| Check whether the power cord of the monitor is plugged into | |
No power | the outlet. | |
Unplug the monitor from the mains, wait for 60 seconds, | ||
| ||
| plug it into the outlet again and turn it on. | |
A static colored spot | There is no need to take any action because the LCD panel | |
is manufactured using high technology to display the refined | ||
appears on your TV | picture details. Sometimes an inactive pixel can be | |
screen. | displayed as a static red, blue, green or black spot on the | |
| screen. This will not affect monitor performance. | |
No image | Adjust the contrast and brightness settings. | |
Normal image but no | Turn up the volume | |
sound | Check that a proper source is selected. | |
Normal sound but | Adjust the contrast, saturation and brightness settings. | |
poor color | ||
| ||
Poor image quality | When an external device (such as | |
camcorder) is connected, the image quality may be poor. | ||
| Turn off other external devices for the time being. | |
Horizontal dotted line | This may be caused by electronic interference such as a | |
hair dryer or nearby fluorescent tube. Turn off the device. | ||
VGA mode does not | Check that the VGA connection is secure. | |
Check that a proper signal source is selected. | ||
work | Check if you have selected the correct resolution for the PC. | |
| Check the video card settings of the PC. | |
In VGA mode, black |
| |
bars appear on the | Set the PC refresh rate to 60Hz. | |
top and bottom of the | ||
VGA display |
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