Product Information
Obtaining Customer Support
Contacting | To obtain customer support for problems with the MasterSwitch PDU: | |
Customer Support | 1. | Contact Customer Support at a phone number or address listed |
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| under APC Worldwide Customer Support on page 53, and be |
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| ready to provide the serial number and date of purchase of the |
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| MasterSwitch PDU. |
| 2. | Be prepared to provide a description of the problem so that the |
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| technician can attempt to solve the problem over the phone. |
| 3. | If phone consultation cannot solve the problem, the technician |
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| will give you a Return Material Authorization (RMA) number. If |
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| the MasterSwitch PDU is under warranty, repair or replacement |
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| is free of charge. If the warranty has expired, there will be a |
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| charge for repair or replacement. |
| 4. | If you are asked to return the MasterSwitch PDU, pack the unit |
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| carefully. Damage sustained in transit is not covered by the |
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| warranty. |
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| – Enclose a letter in the package with your name, address, |
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| RMA number, a copy of the sales receipt, your daytime |
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| phone number, and a check as payment (if applicable). |
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| – Mark the RMA number clearly on the outside of the shipping |
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| carton. The factory will not accept any materials without this |
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| marking. |
| 5. | Return the MasterSwitch PDU by insured, prepaid carrier to the |
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| address provided by the technician. |
MasterSwitch Power Distribution Unit User’s Guide | 44 |
