APC AP9218, AP9211, AP9217, AP9212 manual Product Information, Obtaining Customer Support

Product Information

Obtaining Customer Support

Contacting	To obtain customer support for problems with the MasterSwitch PDU:
Customer Support	1.	Contact Customer Support at a phone number or address listed
		under APC Worldwide Customer Support on page 53, and be
		ready to provide the serial number and date of purchase of the
		MasterSwitch PDU.
	2.	Be prepared to provide a description of the problem so that the
		technician can attempt to solve the problem over the phone.
	3.	If phone consultation cannot solve the problem, the technician
		will give you a Return Material Authorization (RMA) number. If
		the MasterSwitch PDU is under warranty, repair or replacement
		is free of charge. If the warranty has expired, there will be a
		charge for repair or replacement.
	4.	If you are asked to return the MasterSwitch PDU, pack the unit
		carefully. Damage sustained in transit is not covered by the
		warranty.
		– Enclose a letter in the package with your name, address,
		RMA number, a copy of the sales receipt, your daytime
		phone number, and a check as payment (if applicable).
		– Mark the RMA number clearly on the outside of the shipping
		carton. The factory will not accept any materials without this
		marking.
	5.	Return the MasterSwitch PDU by insured, prepaid carrier to the
		address provided by the technician.

MasterSwitch Power Distribution Unit User’s Guide 44