APC BX1500G, BN1350G, BX1300G warranty Troubleshooting

Troubleshooting

Problem	Possible Cause	Corrective Action
Back-UPS will not turn on.	The Back-UPS is not connected to AC	Be sure that the Back-UPS is securely
	power.	connected to an AC outlet.
	The circuit breaker has been tripped.	Disconnect non-essential equipment from the
		Back-UPS. Reset the circuit breaker. Re-
		connect equipment one item at a time. If the
		circuit breaker is tripped again, disconnect the
		device that caused the event.
	The internal battery is not connected.	Connect the battery.
	The AC input voltage is out of range.	Adjust the transfer voltage and sensitivity
		range.
The Back-UPS is operating	• The Back-UPS power cord is not securely	Verify that the plug is fully inserted into the
on battery power, while	connected to the wall outlet.	wall outlet. Verify that the wall outlet is
connected to AC power.	• The wall outlet is no longer receiving AC	receiving AC power by checking it with
	power.	another device.
	• The circuit breaker has been tripped.
	The Back-UPS is performing an automatic	No action is necessary.
	self test.
	• The AC input voltage is out of range.	Adjust the transfer voltage and sensitivity
	• The frequency is out of range.
		range.
	• The waveform is distorted.
The Back-UPS does not	The Back-UPS may be experiencing an	Disconnect non-essential equipment from the
provide the expected amount	overload condition.	Battery Backup outlets.
of backup time.	The battery was recently discharged due to	Charge the battery for eight hours.
	a power outage and has not fully recharged.
	The battery has reached the end of its	Replace the battery.
	service life.
The BATTERY and ONLINE	The battery has reached the end of its	Replace the battery.
LEDs are flashing	service life.
alternately.
The BATTERY LED is	The equipment connected to the	Disconnect non-essential equipment from the
illuminated and the	Back-UPS is drawing more power than the	Battery Backup outlets.
Back-UPS emits a constant	Back-UPS can provide.
tone.
The Building Wiring Fault	The building wiring presents a shock	Do not operate the Back-UPS. Call a qualified
LED illuminates.	hazard that must be corrected by a qualified	electrician to correct the building wiring fault.
	electrical.

8 Installation and Operation Back-UPS BX1300G/BN1350G/BX1500G