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Compaq PC CARD ADAPTER manual Troubleshooting, Using the TokenDisk Diskette Diagnostic Program

Models: PC CARD ADAPTER

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6 TROUBLESHOOTING

This chapter describes information for isolating and solving problems.

Using the TokenDisk Diskette Diagnostic Program

Run the TokenDisk diskette diagnostic portion of the Conﬁguration and Diagnostic Program for your installed

3C689 adapter when you need to do the following:

■Test for setup/conﬁguration

■Test for physical board problems

■View adapter statistics

The diagnostic program tests the adapter, not the network. Make sure to boot from DOS before running the diagnostic program, because the TokenDisk diskette is not a bootable disk. Make sure that your computer has an 80286 or higher processor.

The adapter must be connected to the network for all tests.

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Compaq PC CARD ADAPTER manual Troubleshooting, Using the TokenDisk Diskette Diagnostic Program

Contents

Member of the TokenLink III product family PC Card Adapter User Guide3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Using the Autolink Feature for Netware About Card Services Page Figures Tables Introduction How to Use This GuideAbout this Guide Conventions Install3C689 Adapter Introduction3C689 Adapter Requirements 3C689 Adapter FeaturesStandard Installation and Conﬁguration Installation and Conﬁguration OptionsAutoLink Installation Transcend PC Link SmartAgent Software Card ServicesTroubleshooting Troubleshooting 100% Compatibility Money-Back GuaranteeAdapter Installing the 3C689Inserting the Adapter STP connectorUnpacking the Adapter Inserting the 3C689 Adapter Connecting the Adapter to the CableUTP Cable Network Connection Connecting the 3C689 Cable to the NetworkSTP Network Connection Use the supplied STP connector to connectStore the adapter card in its original or similar packaging Removing the AdapterRemove the adapter from your computer Feature for N ET Ware Using the Auto LinkAutoLink Options AutoLink RequirementsCIS memory 4 K Mmio memory 8 K Shared RAM page size 16 K Avoiding Memory Manager ConﬂictsType at the prompt Using the AutoLink FeatureConfiguration Standard InstallationConﬁguration Requirements Using Auto Conﬁguration I N N U Select the correct ring speed and press EnterI/O Base Address parameter is automatically highlighted Changing Conﬁguration SettingsSaving Settings to Use for Installing Other Adapters Drivers Installing NetworkInstallation steps DEC Pathworks Installing the Novell NetWare DOS ODI DriverMain Menu with Network Drivers Option Selected Updating the Computer Startup Files LSL 3C689 Ipxodi VLM H Login Installing the OS/2 Network Driver for NetWare Installing the Ndis 2.01 DriverBuild a PROTOCOL.INI ﬁle in the Lanman subdirectory Drivername = TLPC3$ Primary Interrupt = Mmio = 0XCC00 Follow the instructions on the screen Using the 3C689 Adapter with Windows for WorkgroupsExecute the WFW setup program. Type To specify the directory, type Using IBM LAN Support Program Drivers Updating the Current Ndis Driver Installing the OS/2 Network Driver for NdisUsing the TokenDisk Diskette Diagnostic Program TroubleshootingDepicts how to use the TokenDisk diskette diagnostic program Diagnostic Test TypesGroup 1 Diagnostics Running Diagnostic TestsI N N U Tests Menu Press Enter to start the tests Changing the Test SetupWhen Tests Fail Adapter Information Adapter Statistics and InformationAdapter Statistics Make sure that your computer is running DOS 3.1 or higher Troubleshooting TipsTo print the ﬁle, press Alt+F+P or type CONFIG.SYS File About Card ServicesVerifying Card Services Is Installed Boot Screen DisplayAt the prompt, type If Your Computer Does Not Have Card ServicesTo edit out this command, type REM in front of it Save the CONFIG.SYS ﬁle and reboot the computerWhere x stands for exclude, followed by the memory range Write down the memory ranges that the 3C689 adapter is usingSpecifications Mmio Address Location Conﬁguration OptionsRing Speed Base AddressKB / CE000-CFFFF Shared RAM Page Size and Address RangeInterrupt Request Level Technical Support On-line Technical Services3Com Bulletin Board Service To use Ask3Com Log on to CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site Ask3Com on CompuServeDetails about recent conﬁguration changes, if applicable Support from Your Network SupplierTo obtain an RMA number, call or fax Returning Products for RepairCard Information Structure CIS Card ServicesGlossary AutoLinkIeee DriverPersonal Computer Memory Card International Association PacketUnshielded twisted-pair Shielded twisted-pair Token ringNumerics IndexGroup 1 diagnostic test 6-3 Group 2 diagnostic test Drivers UTP cable network connection Limited Warranty FCC Class a Verification Statement