IIpart, Troubleshooting | Apple 120 Series guide

Chapter 6 Troubleshooting

IIpart

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Apple 120 Series user manual IIpart, Troubleshooting

Contents

User’s Manual Apple Computer, Inc Contents Connecting Additional Equipment Getting Help 123 139151 Index 157 FCC statement Radio and television interference DOC statement Vcci statement CD-ROM drivePage Welcome to Power Macintosh Chapter Getting Started Getting Help ChapterPage Getting Started Monitor power cord Computer power cord Macintosh computer MonitorKeyboard Mouse Apple PlainTalk Microphone optional Plugging in the computer Page Voltages for different locations Country Single voltage Power cord plug Installing an expansion card Connecting a monitorConnecting the monitor power cord Place the monitor on top of the computer Connect the monitor power cord to the monitor Plug in the monitor power cordOn some monitors, the cord is already attached Connecting the monitor cable On some monitors, the cable is already attachedAttach the monitor cable to the monitor Connecting the mouse and keyboard Connecting a keyboard with a built-in cable Connecting a keyboard with a separate cable Connecting other equipment Turning the computer onTurn on your monitor Getting Started Check to see what’s on your screen Problems turning your computer on? What’s next? Learning the basics Slide your mouse along your mouse pad or desk Chapter Reviewing the basics MenusMenu Icons Window Icons Windows Setting energy-saving options Saving energy with the Energy Saver control panel Accessing a sleeping computer over a network Putting your computer to sleepWaking your computer from sleep Scheduling automatic startup and shutdown Using the Power key Using the Shut Down commandTurning the computer off Following dialog box appears on the screen Chapter Where to find answers Page Getting Help Getting answers to your questions Getting answers with the Topics button Macintosh Guide window, click the Topics button Small window appears with instructions for you to follow Now continue with the next sectionClick Customizing Your Computer in the list of topics Read and follow the instructions in this window Getting answers with the Index button Macintosh Guide window, click the Index button Read and follow the instructions in the window Getting answers with the Look For button Macintosh Guide window, click the Look For button If you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Learning useful shortcuts Main Macintosh Shortcuts window appearsClick one of the category buttons Chapter Connecting Additional Equipment Your computer at a glance Expansion bay Scsi portSecurity lock ports Ethernet port Aaui Printer port GeoPort Monitor power socket ≤ Power socket Video connectorRight & left Modem port GeoPort Connecting audio equipment About your computer’s A/V panelSound input port Computer’s sound ports accept these 3.5 mm connectors About your computer’s sound ports Connecting most audio equipment Connecting and positioning a microphone Turn on the computer and the audio equipment Follow these steps to connect and position the microphone Turn on the computer Connecting external stereo speakers If the speakers take a dual-plug cable, connect both plugsYour finished connections should look something like this Assemble the speakers and the cable you need Connecting video equipment Video connectors Composite video connectors Connecting video equipment for input to the computer Audio cable with dual RCA plugs at each end Follow the directions that came with the VCR or camera Composite video connection for input from a VCR Video connection for input from a VCR Video connection for input from a camera Turn on the computer and the VCR or video camera Connecting external Scsi devices Before you connect a device Scsi terminator Connecting a Scsi device Expanding memory Installing internal drives Connecting network cables About Macintosh networking Chapter Installing and Using Application Programs Installing application programs Chapter Working with several programs at a time Switching programs Finding out which programs are openHiding and showing windows on the desktop Using Power Macintosh application programs Backing up your filesSpecial memory requirements Shared libraries Using the Optional CD-ROM Drive Inserting a CD-ROM disc Tray opens Ejecting a CD-ROM disc Press the Open/Close button for your CD-ROM driveOpen the tray Take the CD-ROM disc out of the tray Playing audio CDs Working with Photo CDs Sharing a CD-ROM disc over a network Troubleshooting IIpartPage When you have questions If you have trouble Take your time Start over Select Restart from the dialog box that appears Rebuild your desktop regularly Desktop is rebuiltWhile holding down the Space bar, restart your computer Solutions to common problems Computer is turned on but the screen is dark Computer’s clock keeps time inaccurately Troubleshooting Sad Macintosh icon appears, and the computer won’t start up Hard disk icon does not appear on the desktop Icons do not appear correctly on your screen Your Macintosh can’t read a floppy diskYou can’t eject a floppy disk Chapter Troubleshooting Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Troubleshooting You experience problems using a document from a DOS computer You experience problems using an older Macintosh program Solutions to CD-ROM problems Problems using the CD-ROM driveCD-ROM drive icon does not appear on screen If a CD-ROM disc icon appears on your screen Tray of your CD-ROM drive won’t open Problems using CD-ROM discs You can’t open a document on a CD-ROM disc Problems using ISO 9660 or High Sierra discs Problems playing audio CDs Problems using Photo CDs You are unable to record sound from an audio CDYour CD-ROM drive will not open Photo CDs If your computer’s performance decreases Solving printer problems Obtaining updated Apple software AppleLink EWorld 100 Chapter CompuServe Internet Apple Computer Higher Education gopher server Internet ftp.info.apple.com Internet ftp.support.apple.comEach time you open a folder, a new Macintosh window opens When do you need to initialize a hard disk? Initializing a hard disk Starting up from a CD-ROM disc Starting up from a floppy diskCD-ROM disc will remain in the CD-ROM drive Turn your computer on How to initialize a hard disk Open the Drive Setup iconList of drives, click the disk you want to initialize Repairing a damaged disk When do you need to repair a disk?Try these suggestions first Disks can become damaged by repeated use and handling How to test a hard disk List of drives, click the disk you want to test How to repair a hard disk or floppy disk Open the Disk First Aid icon If Disk First Aid cannot correct the problem Click Repair to begin testing and repairing the diskClick the icon of the disk you want to test Installing or reinstalling system software When should you install system software?When should you reinstall system software? Installing system software You use the Drive Setup program to update your hard diskFind and open the Disk First Aid icon Easy Install dialog box appears Click OK Doing a clean installation of system software To do a clean installation, follow these steps Hold down Shift-x-K to start the clean installation Click the Install New System Folder button and click OKFollowing dialog box appears It takes a few minutes to complete the installation Click Clean Install Doing a custom installation Replacing special software Choose Custom Install from the pop-up menu Installing or reinstalling CD-ROM software When should you install or reinstall CD-ROM software?Installing or reinstalling CD-ROM software Restart your Macintosh 120 Chapter IIIpart Page Appendix a Health, Safety, and Maintenance Tips Health-related information about computer use Musculoskeletal discomfort Eye fatigue Arranging your office Shoulders relaxed Avoiding fatigue What about electromagnetic emissions? Safety instructions Handling your computer equipment Handling the monitor Handling the keyboard Handling floppy disks Handling CD-ROM discs 133 Power supply Ejecting a diskIf you can’t eject a floppy disk Cleaning your equipment Cleaning the computer caseCleaning the monitor Cleaning the mouse Rotate the rollers to clean all around them Locking and unlocking the mouse Put the ball and the ring back in place To unlock the mouse, follow these steps Appendix B Installing an Expansion Card Expansion card power requirements Card installationTurn off the computer 141 Remove the cover from the computer Power supply Flip the expansion card cover open Flip the expansion card cover open Hold the card by its edges to avoid touching the connector Remove the card from its static-proof bag Its final position until you 147 Appendix B Replace the cover on the computer Upgrading the processor Special keys on Apple keyboards Arrow keys Caps Lock key Clear key Power key Return key Shift key Tab key Control keyDelete key Enter key Typing special characters and symbols Diacritical mark Special key combinations Here are other key combinations you may find usefulTo do this… …press this key combinationPage Index Index Index Authorized service providers error messages troubleshooting Index Index Index Index Index See Scsi Index Index Apple Computer, Inc