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Apple G4 manual 5Troubleshooting

Models: G4

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5Troubleshooting	5

If you have a problem working with your PowerBook, check here first for solutions and advice.

When you experience a problem, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and then find the answers you need.

Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed, especially software that added items to the System folder. (Certain applications install extensions that may not be compatible with the Classic environment.)

•Any new hardware, such as additional memory or a peripheral, that you installed.

You can also find more troubleshooting information in Mac OS Help, on the Apple Support website at www.apple.com/support, and in the AppleCare Knowledge Base at kbase.info.apple.com.

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Apple G4 manual 5Troubleshooting

Contents

Getting Started Page Contents Appendix B Appendix aAppendix C Appendix D1Getting Started Your PowerBook is a full-featured notebook computerBasic Features of Your PowerBook Brightness controls Additional Features of Your PowerBook Power adapter port Plug In the Power Adapter Setting UpPPP Prepare to Get ConnectedTo connect to a phone line Connect Your CablesTo connect to a DSL or cable modem or an Ethernet network Problems Turning the Computer On? Turn On Your PowerBookNothing happens when you press the Power button Trackpad button Putting Your PowerBook to Sleep How Do I Turn My PowerBook Off?To put the computer to sleep, do one of the following To wake the computerShutting Down Your PowerBook Calibrating Your BatteryTo initially calibrate your battery, follow these steps To shut down your computer, do one of the followingWhat If I Have More Questions? What’s Next?Other Support Mac OS Help2The Basics To adjust the resolution on your display Adjusting Your DisplayUsing Your Power Adapter Tips for Using the Trackpad Using the TrackpadUsing a Mouse Using the KeyboardLearning About Mac OS Customizing Your Desktop and Setting Your PreferencesTo set up a printer Connecting to a PrinterPlaying a CD and Connecting Headphones Monitoring PrintingTo monitor printing Connecting a Camera or Other FireWire or USB Device To check for updated softwareKeeping Your Software Up to Date Connecting to a Network Using the InternetTransferring Files to Another Computer To force an application to quit When an Application FreezesPage 3Using Your Computer Using USB Devices USB Devices and Battery PowerUniversal Serial Bus USB For More Information on USB Using Multiple USB Devices at the Same TimeUsing FireWire Devices FireWireFireWire Devices and Battery Power FireWire Target Disk ModeFor More Information on FireWire For More Information on Bluetooth Wireless Technology Using Bluetooth DevicesAirPort Extreme Wireless Networking and Internet Access How AirPort Extreme Provides Wireless Internet AccessFor More Information on AirPort Extreme Ethernet 10/100Base-T For More Information on Using EthernetConnecting Speakers and Audio Devices Using Your ModemExternal Video Support DVI, VGA, Composite, and S-Video Turn on the external display or projector Connecting an External Display or ProjectorUsing Your PowerBook With the Display Closed Connecting a Television, VCR, or Other Video DeviceFor More Information on Using an External Monitor or TV Using Your Optical Drive To install or use programs from a CD or DVD discInserting a CD or DVD Disc Playing DVD Discs Ejecting a DiscRecording CD-R and CD-RW Discs To eject a disc, do one of the followingRecording Information on a DVD For More InformationTo record music from your iTunes library To burn an iDVD project onto a blank DVD-R discBattery Removing and Replacing the Battery To remove the batteryTo replace the battery Battery-Conservation Tips Charging a BatterySecurity Slot For More Information on Your PowerBook BatteryFor More Information on Security Options 4Adding Memory To Your Computer Installing Additional MemoryTo install additional memory 30O Replace the memory slot door and screw it into place Making Sure Your Computer Recognizes the New Memory Page 5Troubleshooting If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your ComputerIf you forgot your password Other ProblemsIf you have a problem with an application If the computer won’t turn on or start upIf you suspect a problem with your computer hardware If you have trouble ejecting a discTo use Apple Hardware Test To install Mac OS If you have problems with your Internet connectionTo install applications and Classic support Restoring Your Computer’s SoftwareLocating Your Product Serial Number Operating Environment Power AdapterBattery Storing Your PowerBook Carrying Your PowerBookCleaning Your PowerBook Display AppendixPlugging In the Power Adapter Safety Instructions for Setting Up and Using Your ComputerConnecting a Phone Line to the Internal Modem Using Your PowerBookGeneral Safety Instructions Battery Connectors and Ports Avoid Hearing Damage Apple and the EnvironmentFor More Information Keyboard and Trackpad ErgonomicsChair External MouseBuilt-in Display There are four kinds of Internet connections CConnecting to the InternetTo find the settings on a Mac OS 9 computer To find the settings on a Mac OS X computerTo find the settings on a Windows PC Before you connect to the InternetGathering the Information You Need Entering Your Information Dial-Up Modem With Point-to-Point Protocol PPP Connections To test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual ConfigurationTo set up a Dhcp configuration Dhcp ConfigurationTo set up a PPPoE connection PPPoE ConfigurationAppendix C Connecting to the Internet AirPort Extreme Wireless Connection Setting Up an AirPort Extreme Connection ManuallyTo check if you have access to an AirPort Extreme network Appendix C Connecting to the Internet To test your AirPort Extreme connection Troubleshooting Your Connection Cable Modem, DSL, and LAN Internet ConnectionsPPPoE Connections Network Connections Page DTop Ten Questions How do I make my PowerBook battery last longer? Forgot my password. How do I reset it?How does the Mac OS X interface work? Appendix D Top Ten Questions Page FCC Compliance Statement Industry Canada StatementVcci Class B Statement European Community Laser Information Battery Disposal InformationExposure to Radio Frequency Energy Mouse and Keyboard InformationTelephone Line Problems Information You Need in the United Kingdom Information You Need in Australia Page Index 100 101 102