Troubleshooting Your Connection, PPPoE Connections | Apple G4

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Troubleshooting Your Connection

Cable Modem, DSL, and LAN Internet Connections

If you can’t connect to the Internet using your cable modem, DSL, or local area network (LAN), see the following steps.

Important: Instructions that refer to modems do not apply to LAN users. LAN users may have hubs, switches, routers, or connection pods that cable and DSL modem users do not. LAN users should contact their network administrator rather than an ISP.

Check the cables and power supplies

Make sure all modem cables are firmly plugged in, including the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Check the cables and power supplies to Ethernet hubs and routers.

Turn the modem off and on and reset the modem hardware

Cycle the power on your DSL or cable modem by turning it off for a few minutes and then turning it back on. Some ISPs recommend that you unplug the modem’s power cord. If your modem has a reset button, you can press it either before or after cycling the power.

PPPoE Connections

If you are unable to connect to your ISP using PPPoE, first check the cables and power supplies, then turn the modem off and on again and reset the modem hardware.

Check System Preferences settings

1Choose Apple (K) > System Preferences from the menu bar.

2Click Network.

3Choose Network Port Configurations from the Show pop-up menu.

4Drag Built-in Ethernet to the top of the Port Configurations list.

5Choose Built-in Ethernet from the Show pop-up menu.

6Click PPPoE.

7Select “Connect using PPPoE.”

8Check the Account Name field to be sure you have entered the correct information from your ISP.

9If you chose to save your password, retype it to make sure it is correct.

10Click TCP/IP. Make sure you’ve entered the correct information from your ISP in this pane.

11Click Apply Now.

Appendix C Connecting to the Internet

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Apple G4 manual Troubleshooting Your Connection, Cable Modem, DSL, and LAN Internet Connections, PPPoE Connections

Contents

Getting Started Page Contents Appendix C Appendix aAppendix B Appendix D Your PowerBook is a full-featured notebook computer 1Getting Started Basic Features of Your PowerBook Brightness controls Additional Features of Your PowerBook Power adapter port Setting Up Plug In the Power Adapter Prepare to Get Connected PPP Connect Your Cables To connect to a phone line To connect to a DSL or cable modem or an Ethernet network Nothing happens when you press the Power button Problems Turning the Computer On?Turn On Your PowerBook Trackpad button To put the computer to sleep, do one of the following How Do I Turn My PowerBook Off?Putting Your PowerBook to Sleep To wake the computer To initially calibrate your battery, follow these steps Calibrating Your BatteryShutting Down Your PowerBook To shut down your computer, do one of the following Other Support What’s Next?What If I Have More Questions? Mac OS Help 2The Basics Adjusting Your Display To adjust the resolution on your display Using Your Power Adapter Using the Trackpad Tips for Using the Trackpad Using the Keyboard Using a Mouse Customizing Your Desktop and Setting Your Preferences Learning About Mac OS Connecting to a Printer To set up a printer To monitor printing Playing a CD and Connecting HeadphonesMonitoring Printing Keeping Your Software Up to Date Connecting a Camera or Other FireWire or USB DeviceTo check for updated software Transferring Files to Another Computer Connecting to a NetworkUsing the Internet When an Application Freezes To force an application to quitPage 3Using Your Computer Universal Serial Bus USB Using USB DevicesUSB Devices and Battery Power Using Multiple USB Devices at the Same Time For More Information on USB FireWire Using FireWire Devices For More Information on FireWire FireWire Devices and Battery PowerFireWire Target Disk Mode Using Bluetooth Devices For More Information on Bluetooth Wireless Technology For More Information on AirPort Extreme AirPort Extreme Wireless Networking and Internet AccessHow AirPort Extreme Provides Wireless Internet Access For More Information on Using Ethernet Ethernet 10/100Base-T Using Your Modem Connecting Speakers and Audio Devices External Video Support DVI, VGA, Composite, and S-Video Connecting an External Display or Projector Turn on the external display or projector For More Information on Using an External Monitor or TV Using Your PowerBook With the Display ClosedConnecting a Television, VCR, or Other Video Device Inserting a CD or DVD Disc Using Your Optical DriveTo install or use programs from a CD or DVD disc Recording CD-R and CD-RW Discs Ejecting a DiscPlaying DVD Discs To eject a disc, do one of the following To record music from your iTunes library For More InformationRecording Information on a DVD To burn an iDVD project onto a blank DVD-R disc Battery To replace the battery Removing and Replacing the BatteryTo remove the battery Charging a Battery Battery-Conservation Tips For More Information on Your PowerBook Battery Security Slot For More Information on Security Options Installing Additional Memory 4Adding Memory To Your Computer To install additional memory 30O Replace the memory slot door and screw it into place Making Sure Your Computer Recognizes the New Memory Page 5Troubleshooting Problems That Prevent You From Using Your Computer If the computer won’t respond or the pointer won’t move If you have a problem with an application Other ProblemsIf you forgot your password If the computer won’t turn on or start up To use Apple Hardware Test If you suspect a problem with your computer hardwareIf you have trouble ejecting a disc To install applications and Classic support If you have problems with your Internet connectionTo install Mac OS Restoring Your Computer’s Software Locating Your Product Serial Number Power Adapter Operating Environment Battery Cleaning Your PowerBook Display Carrying Your PowerBookStoring Your PowerBook Appendix Connecting a Phone Line to the Internal Modem Safety Instructions for Setting Up and Using Your ComputerPlugging In the Power Adapter Using Your PowerBook General Safety Instructions For More Information Battery Connectors and PortsAvoid Hearing Damage Apple and the Environment Ergonomics Keyboard and Trackpad Built-in Display ChairExternal Mouse CConnecting to the Internet There are four kinds of Internet connections To find the settings on a Windows PC To find the settings on a Mac OS X computerTo find the settings on a Mac OS 9 computer Before you connect to the Internet Gathering the Information You Need Entering Your Information Dial-Up Modem With Point-to-Point Protocol PPP Connections To test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port Manual Configuration To set up a manual configuration Dhcp Configuration To set up a Dhcp configuration PPPoE Configuration To set up a PPPoE connection Appendix C Connecting to the Internet To check if you have access to an AirPort Extreme network AirPort Extreme Wireless ConnectionSetting Up an AirPort Extreme Connection Manually Appendix C Connecting to the Internet To test your AirPort Extreme connection PPPoE Connections Troubleshooting Your ConnectionCable Modem, DSL, and LAN Internet Connections Network Connections Page DTop Ten Questions How does the Mac OS X interface work? How do I make my PowerBook battery last longer?Forgot my password. How do I reset it? Appendix D Top Ten Questions Page Vcci Class B Statement European Community FCC Compliance StatementIndustry Canada Statement Exposure to Radio Frequency Energy Battery Disposal InformationLaser Information Mouse and Keyboard Information Telephone Line Problems Information You Need in the United Kingdom Information You Need in Australia Page Index 100 101 102