iMac G5, 17-inch Troubleshooting -
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General Information
Note:
Only first generation iMac G5 models are eligible for the repair extension program.
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Note:
Customers are responsible for the repair cost of any accidental or cosmetic
damage, or for any issues that do not relate directly to the specific logic board or power
supply issues covered by this program. For example, if an iMac is taken to an Apple
service provider with a cracked display and a component failure eligible under the
program, Apple will cover the component failure repair, but the cost of replacing the
cracked display is the customer's responsibility.
Required service parts for this program are available so that certified technicians may
create a repair at an Apple service provider location.
WARRANTY REPAIRS
: If an iMac product eligible for this program is currently covered by
an Apple warranty or extended service agreement, create the repair in the usual manner.
However, it is extremely important that you select the CompTIA Code(s) created for this
program (see below) for the repair.
OUT-OF-WARRANTY REPAIRS
: Until further notice, Apple asks that service providers in
all regions that use GSX select the “Mark for Review” checkbox on all out-of-warranty
Carry-In repairs created for iMac products eligible for coverage under this repair extension
program. In addition, it is extremely important that you select the CompTIA Code(s)
created for this program (see below) for the repair.
If a computer falls within the serial number range noted under “Eligible Products” and
exhibits the symptoms noted under “Overview”, inspect the capacitors on the logic board
for signs of bulging and/or venting. If the logic board has bulged or vented capacitors, the
logic board should be replaced.
If the logic board has bulged or vented capacitors, the power supply should also be
inspected. If the power supply has a specific part number and AC input value, it should
also be replaced.