Troubleshooting Symptom/Cure Tables: System Problems After Startup - 43
Hard Drive Problems
Hard drive problems include a hard drive that doesn’t operate (it doesn’t spin) or a
hard drive that doesn’t mount (it doesn’t appear on the desktop).
Possible Cause Possible Fix
Corrupted drivers. Can you see the hard drive using Drive Setup?
Yes: Use Drive Setup to reinstall the software
drivers for the hard drive. If the problem persists,
use Drive Setup to reinitialize the hard drive.
(See TIL article # 22206 for instructions.)
Warning: You will lose all data on the hard drive
when you reinitialize it. Backup the data first if
possible.
No: Go to next step.
Bad hard drive, cables, or
cable connections.
If you don’t see the hard drive using Drive Setup:
1. Check all cable connections to and from the hard drive.
2. Replace the HD/CD/DVD data cable.
3. Replace the hard drive.
4. Replace the hard drive power cable.