Troubleshooting Symptom/Cure Tables: System Problems After Startup - 53
Modem Dialing Problems
If the modem is having problems dialing out, refer to the table below for possible fixes.
The table is divided into different sections, each with its own symptom and cure(s).
Find your symptom and then follow the instructions under the “Possible Fix” column to
resolve the problem. Note: A good first step in troubleshooting a modem problem is to
verify the modem connection as explained in “Testing the Modem” earlier in this chap-
ter.
Possible Cause Possible Fix
No Dial Tone: If the system gives you a No Dial Tone error message, refer to this
section of the table.
The phone line is not con-
nected.
Is the phone line connected securely to the computer
and to the wall jack?
Yes: Go to the next step.
No: Reconnect the phone line at both ends and try
again.
The phone line is dead. Plug a phone into that line. Do you get a dial tone?
Yes: There does not appear to be a problem with the
phone line. Test the modem as explained in “Testing
the Modem” earlier in this chapter.
No: Report the dead phone line to the phone company.
There is a problem with
the modem.
Reseat the modem. If the problem persists, replace the
modem.
Modem Cannot Dial Out: If there is a dial tone, but the user cannot dial out with the
modem, refer to this section of the table.
The modem settings are
incorrect.
Open the modem control panel and make sure the
modem type selected is iMac Internal 56K, (or Apple
iMac internal modem in the Earthlink setup screen) the
sound is On, and the dialing is set to Tone. At this point,
leave the ignore dial tone setting unselected.
The incorrect CCL file is
selected or it is damaged.
Verify you have the correct CCL selected. If the problem
persists, reinstall the CCL file.
There is a problem with the
phone line or dial tone set-
tings.
Can you get a normal dial tone with the modem?
Yes: Go to the next step.
No: Some voice mail systems use a beeping dial tone to
notify the user of waiting messages, which can affect
the modem connection. Open the modem control panel
and select Ignore Dial Tone.
The modem is loose or
missing.
If you get an error message that the modem is not
found, verify that the modem is installed and properly
seated. If the problem persists, replace the modem.