Arcam BDP100 manual Power switch again and then unload the disc, TV does not support Hdcp

trouble- shooting

If a fault occurs, run through the table below before taking your unit for repair.

If the fault persists, attempt to solve it by switching the unit off and on again. If this fails to resolve the situation, consult your dealer. Under no circumstances should you repair the unit yourself as this will invalidate the guarantee!

Problem	Possible cause	Remedy
No power	• The AC input cord is disconnected.	• Connect cord securely.
	• Poor connection at AC wall outlet or the outlet is inactive.	• Check the outlet using a lamp or another appliance.
No playback	• The disc is loaded upside down.	• Reload the disc with the printed side up.
	• The disc is not playable.	• Use a playable disc.
	• The disc is dirty.	• Clean the disc.
	• The recorded disc is not correctly finalized.	• Load a disc that is correctly finalized.
	• The parental level is not set correctly.	• Set the parental level setting correctly. (Refer to page E-21.)
	• The symbol about invalid operation is displayed.	• Adjust the setting correctly.
Malfunction	• The disc is scratched, dirty, poorly recorded or unplayable.	• Press the POWER switch to switch the power off, press the
		POWER switch again and then unload the disc.
No picture	• The video cords are disconnected.	• Connect the cords correctly.
	• The incorrect selection of input source on the TV.	• Select the input source correctly.
	• The disc is not playable.	• Use a playable disc.
Noisy or distorted picture	• The unit is connected to a recording device directly and the	• Connect the unit so that the picture signal is
	copyguard function is activated.	transferred directly to the TV.
	• The disc is dirty.	• Clean the disc.
	• It is in rapid advance or reverse playback, or in frame	• Sometimes a small amount of picture distortion may
	advance playback.	appear. This is not a malfunction.
Abnormal picture or no picture	• The resolution is not set correctly for video signals to be output form the	• Set the resolution correctly. (Refer to page E-21.)
	COMPONENT and the HDMI OUTs.	• This unit will not transfer the video signals via the HDMI
	• The TV does not support HDCP.	connector to TV that does not support HDCP. This is not a
	• The TV type of this unit is different from that of your TV or the disc.	malfunction.
		• Set the TV type correctly. (Refer to page E-21.)
Slight pause of picture	• The layer transition occurs during playback of DVD Videos, etc. recoded in	• Sometimes a slight pause may occur. This is not a malfunction.
	dual-layer format.
No sound	• The audio cords are disconnected.	• Connect the cords correctly.
	• The speakers are disconnected to the amplifier.	• Connect the speakers correctly.
	• The incorrect selection of input source on the amplifier.	• Select the input source correctly.
Noisy or distorted sound	• The disc is dirty.	• Clean the disc.
	• Poor connections.	• Check the connections and connect all cords securely.
BD-LIVE contents cannot be loaded	• Poor connections between this unit and broadband router and/or modem.	• Check the connections and connect all cords securely.
	• The USB memory device is disconnected.	• Connect the USB memory device to this unit.
	• The BD-Live Internet Access is set to “Prohibit Access”.	• Set it to “Always Allow Access” (Refer to page E-22.)
	• The BD disc does not support BD-LIVE.	• Load a disc that supports BD-LIVE.
	• The network settings are not set correctly.	• Set the network settings correctly. (Refer to page E-22.)
Remote control unit does not operate.	• Batteries are not loaded or exhausted.	• Replace the batteries.
	• The remote sensor is obstructed.	• Remove the obstacle.

E-23

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