TROUBLESHOOTING
Before calling customer service, many potential issues can be resolved by following these helpful hints:
Problem | Potential Causes | Solutions |
The induction cooktop will not turn on.
The cooktop is not able to maintain a boil or is heating slowly.
Areas of discoloration appear on the induction cooktop.
Cookware is not placed correctly on the induction cooktop.
Improper cookware is being used.
Food spilled on the induction cooktop was not properly cleaned.
As a safety precaution, the induction cooktop will not turn on if cookware is not in place within the cookware circle on the glass cooktop surface.
The induction cooktop should heat quicker than a traditional stovetop if proper cookware is used. Refer to “Selecting the Right CookWare” on page 4 to ensure you are using
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