Chapter 2
5-1

Chapter 5

Troubleshooting
This chapter addresses a few problems you may encounter when
installing or using an Asanté MacCon network interface card. If you
are unable to solve a problem after reading this chapter, please call
Asanté Tech Support for assistance at 800-622-7464 or 408-435-0706.
Checking the Basics
If you have a problem accessing a network node, check the basic
requirements listed in the following table:
Do You Have the Current Asanté Driver Software?
Before calling Technical Support, please check that you have the lat-
est Asanté Ethernet driver in use. If you do not have the latest ver-
sion, we ask that you obtain it and load it. Asanté Technical Support
has found driver and operating system issues to be the #1 cause of
most network problems.
AppleTalk is active in the Chooser.
❑
EtherTalk is selected in the Network Control Panel.
Make sure the same EtherTalk version (Phase 1 or Phase
2)
is on the Macintosh as is used by the network.
❑
The AppleTalk zones are visible, when applicable.
❑
The card is properly seated.
❑
The cabling connections are secure.
❑
The LEDs on the card indicate no problems.
Refer to Appendix A for information about the LEDs.
❑
The Asanté EtherTalk driver is installed on the start-up
disk.
❑