Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

My telephone

Make sure the battery is installed and charged correctly

does not work

 

(page 7). For optimum daily performance, return the

at all

 

cordless handset to the telephone base after use.

 

Make sure the power adapter is securely plugged into an

 

 

outlet not controlled by a wall switch.

 

Make sure the telephone line cord is plugged firmly into

 

 

the telephone base and the modular wall jack.

 

Unplug the telephone’s electrical power. Wait for approx-

 

 

imately 15 seconds, then plug it back in. Allow up to one

 

 

minute for the cordless handset and base to synchronize.

 

Charge the battery in the cordless handset for at least

 

 

16 hours.

 

Remove and re-insert the battery. If that still does not

 

 

work, it may be necessary to purchase a new battery.

 

Disconnect the telephone base from the modular jack

 

 

and plug in a working telephone. If this telephone does

 

 

not work, the problem is probably in the wiring or the

 

 

local service. Call the local telephone company.

BATTERY LOW is displayed on screen

Place the handset in the base or charger for recharging.

Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base or charger for 16 hours.

If the above measures do not correct the problem, the battery may need to be replaced.

The battery does not charge in the handset or the handset bat- tery does not accept charge

Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on.

If the cordless handset is in the telephone base but the CHARGE light is not on, refer to The CHARGE light is off in this section.

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AT&T E5833B, E1833B, E1802B, E5802B user manual Troubleshooting