AT&T E5802B, E1833B, E1802B, E5833B user manual Troubleshooting

Appendix

Troubleshooting

•It may be necessary to purchase a new battery. Please refer to the batteries section of this user’s manual.

•The telephone might be malfunctioning. Please refer to the Limited warranty section of this user’s manual for further instruction.

The CHARGE • Clean the metallic charging contacts on the cordless

light is off handsets and telephone base each month using a pencil

eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cords are plugged in correctly and securely.

• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cord- less handset and telephone base to reset.

•The telephone might be malfunctioning. Please refer to the Limited warranty section of this user’s manual for further instruction.

There is no dial		•	First, try all the above suggestions.
tone		•	Move the cordless handset closer to the telephone base. It
			might be out of range.
		• The telephone line cord might be malfunctioning. Try install-
			ing a new telephone line cord.
		•	Disconnect the telephone base from the telephone jack and
			connect a different telephone. If there is no dial tone on the
			telephone either, the problem is in your wiring or local serv-
			ice. Contact your local telephone company.
The	telephone	•	Make sure the ringer is on (page 12-13).
does	not ring	•	Make sure the telephone line cord and power adapter are
when there is an
			plugged in properly (page 7).
incoming call
		•	The cordless handset may be too far from the telephone
			base. Move it closer to the telephone base.
		•	There may be too many extension telephones on the tel-
			ephone line to allow all of them to ring simultaneously. Try
			unplugging some of them.
		•	If the other telephones in your home are having the same
			problem, the problem is in the wiring or local service.
			Contact the local telephone company (charges may apply).

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