Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our web site at www. telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

Problem

Suggestion

My telephone

• Make sure the battery is installed and charged

does not work

correctly. For optimum daily performance,

at all

return the cordless handset to the telephone

 

base after use.

 

• Make sure the power adapter is securely

 

plugged into an outlet not controlled by a wall

 

switch.

 

• Make sure the telephone line cord is plugged

 

firmly into the telephone base and the modular

 

wall jack.

 

• Unplug the unit's electrical power. Wait for

 

approximately 15 seconds, then plug it back

 

in. Allow up to one minute for the cordless

 

handset and telepone base to synchronize.

 

• Remove and re-insert the battery of the

 

handset. If that still does not work, it may be

 

necessary to purchase a new battery.

 

• Disconnect the telephone base from the

 

modular jack and plug in a working telephone.

 

If this telephone does not work, the problem is

 

probably in the wiring or the local service. Call

 

the local telephone company.

 

 

Low Battery is

• Place the handset in the telephone base or

displayed on

charger for recharging.

screen

• Remove and re-install the battery and use it

 

 

normally until fully discharged, then recharge

 

the handset on the telephone base or charger

 

for 16 hours.

 

• If the above measures do not correct the

 

problem, the battery may need to be replaced.

 

 

 

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AT&T E560-2 user manual Troubleshooting