AT&T 3 manual Verifying System Operation, Troubleshooting

Verifying System Operation

and Troubleshooting 6

Contents

Verifying System Operation		6-1
■	Voice Mail Service	6-1
	Verify Mail Service Greeting	6-1
■	Automated Attendant Service	6-2
	Immediate Call Handling	6-2
	Delayed Call Handling	6-2
	Day Menu	6-3
	Night Menu	6-3
	Resume Regular Schedule	6-4
	Fax Machines	6-4
■	Call Answer Service	6-4
	VMS Extension Coverage	6-4
	VMS Line Coverage	6-4
Troubleshooting		6-5
■ Callers hear ringing, but the mail system does not answer		6-5
■ The mail system does not answer immediately		6-5
■ Calls are routed to the wrong Automated Attendant		6-6
■ Calls are not transferred properly		6-7
■	Transferred calls ring first on intercom then on a line button	6-7
■	No one is on the line when you first answer a transferred call	6-7
■	Touch-tones are entered but not detected	6-8
■	A message cannot be left in a mailbox	6-8
■	A caller is cut off while leaving a message in a mailbox	6-9
■	A subscriber receives a busy signal when calling Voice Mail	6-9
■	A subscriber is unable to log in to Voice Mail	6-9

■A subscriber is cut off while recording a mailbox name,

greeting, or message 6-10

Verifying System Operation and Troubleshooting 6-i