AT&T
 Copyright 1996, AT&T All Rights Reserved Issue June
 Contents
 Understanding the Mail System Features
 Upgrading the System
Verifying System Operation and Troubleshooting
Mail System Planning
 Letter Key and Class of Service Table
Mail System Factory Settings
GL Glossary Index Programming Hierarchy Diagrams
Communications System Planning
 Terms
Purpose and Audience
 Typographical Conventions
How to Use This Book
 Related Documents
Safety Labels
Partner Mail Voice Messaging System Release
Toll Fraud Security
 Partner Plus Communications System Release
Partner II Communications System Release
 System Administrator’s Responsibilities
Introduction Partner Mail Services
 Introduction
 Partner Mail Services
 Overview of System Services and Features
 Attendant
Automated Attendant Service
Assignments
 Fax Extension and Fax Message Receiver
Interactions with the Communications System
 Immediate Call Handling
 Call Answer Service
 Interactions with the Communications System
 Operator
Voice Mail Service
 For more information, see Personal Mailbox Administration
System Administrator’s Responsibilities
System Security
 Preventative Measures
Page
 Security Policy and User Education
 Routine Maintenance
 Helpful Programming Hints
 Installing the Mail System
Introduction Preparing for Installation
 Important Safety Instructions
 Preparing for Installation
 Communications System Hardware
Mail System Hardware
 Mail System Requirements ConditionRequirement
Mail System Site Requirements
 Preparing for Installation
 Mounting the System Unit
Installing the Mail System
 Mounting the Cabinet
 Connecting Cords to the System Unit
Connecting to the Communications System
 System Unit Front and Right Side View
 Remote Maintenance Device
Connecting to the Remote Maintenance Device
 Introduction Before You Begin
Mail System Initial Programming
 After Initial Programming
 Comlpeting Planning Forms
Before You Begin
 Hunt Group Extensions
Preparing the Communications System
 Transfer Return Extension
Line Access Mode
 Outgoing Call Restriction
Line Assignment for Remote Maintenance Device
 Automatic Extension Privacy for Remote Maintenance Device
Logging In to System Administration
Page
 Mail System Login
 Programming the Mail System
Accessing the System Administration Menu
 System Parmeters
Initial Programming Quick Reference
 System Greetings
 Programming System Parameters
Parameter Factory Setting
 Maximum Digit Length
System Language
Single or Multiple Automated Attendant
 Automated Attendant Line Assignments
Automated Attendant Line Assignments
 Mailboxes
Programming Mailboxes
 Creating Mailboxes
Considerations for Creating Mailboxes
 Assigning a Group Mailbox Owner
 Fax Extension and Fax Message Receiver
Specifying Fax Extensions and System Mailboxes
 System Administrator’s Mailbox
Call Answer Service Operator
General Mailbox Owner
 Programming the Schedule
Schedule Administration
 Schedule Controller
System Date and Time
 Business Schedule
 Automated Attendant Administration
Setting the Touch-Tone Gate
 Recording System Greetings
 Recording Touch-Tone Gate Greetings
System Greetings Administration
 Recording a Voice Mail Greeting
 Programming the Automated Attendant Menus
 Creating Submenus
Recording Announcements
 Programming Day and Night Menus
 + Announcement number + #
 Creating Group Lists
Group Lists Administration
 Line Ownership Assignment
Assigning Line Ownership
 10. System Security Administration
Setting System Security Options
 Security Violation Notification
Minimum Password Length
 Assigning a System Administration Password
Assigning the System Administrator’s Mailbox Password
After Initial Programming
Page
 Communications System Initial Programming
Call Answer Service
 Telephone Button Programming
 Introduction
 Automated Attendant Service
Entering Programming Mode
VMS Hunt Delay
Group Call Distribution
 Fax Hunt Group
Fax Machine Extensions
Line Ringing
 VMS Hunt Schedule
Automatic Extension Privacy
 Music on Hold
Night Service
 Creating a Disallowed List
Disallowed Phone Numbers
Assigning the Disallowed Phone Number List
To save the number in memory, you must press Enter
 Creating an Allowed Phone Number List
Allowed Phone Numbers
Assigning the Allowed Phone Number List
 Line Coverage
Call Answer Service
VMS Line Cover
 Automatic VMS Cover
Exiting Programming Mode
VMS Cover Rings Communications System Release 4.0 or later
 VMS Cover
Telephone Button Programming
Do Not Disturb
 Voice Mail Messages
Voice Mailbox Transfer
 After Initial Programming
 Automated Attendant Service Broadcast Message
Administering Features
Announcements Automated Attendant
Bulletin Board
 Dial 0/Timeout Action Automated Attendant
Call Answer Service Operator
Business Schedule and Temporarily Closed
Directory
 Group Mailbox Owner
Group Lists
Language
Line Assignments
 Maximum Digit Length
Main Menus Automated Attendant
Open or Closed for Today
Outcalling
 Personal Mailbox Administration
Passwords
Personal Operator
Schedule Controller
 Submenus Automated Attendant
System Administrator’s Mailbox
System Date and Time
System Language
 Administering Features
 Logging In to Voice Mail
Logging In to System Administration
 At a Glance
Announcements Automated Attendant
Description
 Announcements and Bulletin Boards
Announcement Options
 Applications
Related Mail System Features
 Programming Recording an Announcement
 Bilingual mode
Monolingual mode
Procedure is complete
For the secondary language
 Enter the Announcement number 1-99 + #
Playing an Existing Announcement
 Deleting an Announcement
 Related Communications System Features
 Related Mail System Features
 Broadcast Messages and Group Lists
Broadcast Message
 Programming Sending a Broadcast Message
 Bulletin Board
 Bulletin Boards and Announcements
Monolingual or Bilingual Mode
Dial 0 Destination
 Other Bulletin Board Options
Bulletin Board Mailbox Password
 Considerations and Constraints
 Programming
Procedures Accessing a Bulletin Board Message
Mailbox
 Recording or Deleting a Bulletin Board Message
Bilingual mode only
Message. Go to Step
Go to Step
 20Bulletin Board
 Changing a Bulletin Board Mailbox Password
Setting a Dial 0 Destination
Changed. Procedure is complete
Enter extension number + #
 Business Schedule and Temporarily Closed
 Temporarily Closed
Weekly Business Schedule
 Today
Programming Playing the Business Schedule
 Creating or Changing the Weekly Business Schedule
 26Business Schedule and Temporarily Closed
 Programming a Temporary Closing
 Repeat Step
Confirm. Go to Step
 Business Schedule and Temporarily Closed
 Call Answer Service Operator
 Dial 0/Timeout Action for Main Menus Automated Attendant
 Dial 0/Timeout Action Automated Attendant
 Menu. Go to Step
Programming Changing a Dial 0/Timeout Action
 Prompt. Go to Step
 Procedure is complete. Bilingual mode, primary language
 Directory
 Using the Directory to Address a Message
Procedure Using the Directory to Reach a Subscriber
Transferred. Procedure is complete
Changing a Directory Listing
 Description Fax Extension
Fax Extension and Fax Message Receiver
Fax Message Receiver
 Considerations and Constraints
 Receiver. Go to Step
Hunt Group. Procedure is complete
 Enter Fax Message Receiver + #
Deleting a Fax Extension or Fax Message Receiver
 Extension. Procedure is complete
 General Mailbox
 Automated Attendant
Programming Changing the General Mailbox Owner’s Extension
 Extension. Go to Step
Procedure Forwarding a Message from the General Mailbox
Enter General Mailbox Owner + # Single Automated Attendant
 List. Repeat Step
 Group List. Repeat Step
 Greetings Personal
 Call Answer Service Operator
Procedures Recording a Personal Greeting
 Greeting. Go to Step
For Monolingual Mode, procedure is
Complete
For Bilingual Mode, primary language
 Deleting a Personal Greeting
Activating a Personal Greeting
 Monolingual Mode, procedure is
 Voice Mail Greeting
Greetings System
 Examples
Automated Attendant Touch-Tone Gate Greeting
Monolingual Mode-Touch-Tone Gate On
 Main Menu, Primary Language
Monolingual Mode-Touch-Tone Gate Off
 Greetings Personal
Programming Recording the Voice Mail Greeting
 Repeat for the secondary
 Recording a Touch-Tone Gate Greeting
 Menu. Return to Step
New greeting. Repeat Step
 Group Lists
 Group Lists and Broadcast Messages
 Scanning Group Lists
Programming Creating Group Lists
Enter Group List number + #
Repeat until all extensions are
 Modifying or Reviewing a Group List
 Deleting Group Lists
Group List. When finished, go to
If desired, return to Step
For each mailbox to be added to
 Procedure Sending a Message to a Group List
 Forwarding a Message to a Group List
Under Personal Mailbox Administration
 Group Mailbox Owner
 Programming Assigning or Deleting the Group Mailbox Owner
 If the mailbox has an owner
Enter Group Mailbox Number
If the mailbox has no owner
No owner. Return to Step
 Language
Mode only
 Announcements Automated Attendant
Programming Recovering from a Language Choice Error
Main Menus Automated Attendant Submenus Automated Attendant
 Language. Repeat Step
Changing the Language Mode or the Language
 Line Assignments
 Adding Line Assignments
Programming Reviewing Line Assignments
 If the line is not currently assigned to
Removing Line Assignments
Automated Attendant 2 or
Repeat until finished
 76Line Assignments
 Line Ownership
 Programming Scanning Line Ownership
 If no owner is assigned
If a line owner is assigned
 If the line number has an owner
Modifying Line Ownership
 Deleted.Return to Step
Deallocating Line Ownership
 Mailbox
 Class of Service COS
 Mailbox Storage
Class of Service Table
 Greeting Length
Message Length
Transfer Permitted
Mailbox Type
Page
 Outcalling Permission
Mailbox Language Bilingual Mode only
 Letter Key
Mailbox Name
 Considerations and Constraints
 Group Mailbox Owner
Administration
 Enter Mailbox Number + #
Programming Playing a Mailbox Configuration
 Monolingual mode only
Class of Service + #
 Number. Go to Step
Bilingual mode only. Choose an option
 Changing a Mailbox Name
Deleting a Mailbox
Mailbox and any messages in it
 Mailbox number. Return to Step
 Initializing a Mailbox Password
Changing the Class of Service
Enter Class of Service + #
 Only
Changing the Mailbox Language Bilingual Mode
 Main Menus Automated Attendant
Language Bilingual Mode only
 Menu Prompt
Monolingual Mode Example with Touch-Tone Gate On
 Selector Codes
Monolingual Mode Example with Touch-Tone Gate Off
Page
 Caller Options
 Recommendation
Programming Playing a Main Menu Prompt or Definition
 Menu. Go to Step Multiple Automated Attendant only
Recording the Main Menu Prompt Only
Definition. Repeat Step
 Monolingual mode
 106Main Menus Automated Attendant
 Modifying a Day or Night Main Menu
Change the Dial 0/Timeout Action
If the Selector Code is already assigned
If the Selector Code is not already assigned
 Selector Code. Return to Step
 Monolingual mode
 110Main Menus Automated Attendant
 Programming Changing the Maximum Digit Length
Maximum Digit Length
 Enter Maximum Digit Length
Menu. Procedure is complete
 Open for Today
Open or Closed for Today
 Resume Regular Schedule
Close for Today
 Default Temporary Closure Greetings
 Spanish Primary/English Secondary
French Primary/English Secondary
 Programming Programming Open or Closed for Today
 118Open or Closed for Today
 Resuming the Regular Schedule
 Outcalling
 Outcalling List
 Minimum Time Between Outcalling Attempts
 Outcalling Schedule
Outcalling Cycles
 Reviewing the Outcalling List
Procedures Turning Outcalling On/Off
Listening to Instructions for Outcalling
Creating or Changing the Outcalling List
 Enter Outcalling number + #
Pager. Go to Step
 Not set to all hours
Setting Up the Outcalling Schedule
Schedule. Go to Step
Set to all hours
 Setting the Minimum Time Between Outcalling Attempts
 Setting the Number of Outcalling Cycles
 System Administrator’s Passwords
Passwords
 Password Initialization
Password Cautions
 Setting the Minimum Password Length
Programming Initializing a Mailbox Password
 Procedures Changing a Mailbox Password
Changing the System Administration Password
Enter Minimum Password Length + #
 Changing a Bulletin Board Mailbox Password
 Transfer-Only Mailboxes
Personal Mailbox Administration
 Personal Greetings
Old and New Messages
Personal Operator
 Outcalling
Ss System Features
Programming Logging In to Voice Mail
From Automated Attendant
 Recording and Sending a Message
Activity Menu. Procedure is complete
Message. Repeat Step
 Names. Go to Step
Use 7 for the letter Q 9 for the letter Z
Group List. Return to Step
 Listening to Messages
 Replying to a Message
 Forwarding a Message
 Use 7 for the letter Q 9 for Letter Z
 Recording and Activating Personal Greetings
Recording a Mailbox Name
Choosing a Personal Operator
 Personal Operator
 Programming Administering a Personal Operator
 Schedule Controller
Follow the Switch Mode
 Business Schedule
Follow the Partner Mail Business Schedule
 Programming Setting the Schedule Controller
 No Security Violation Notification
Security Violation Notification
 Mailbox Unlock
Unsuccessful Login Attempts
Notification
 Length
Programming Changing the Security Violation Notification
Attempts. Go to Step
 Single/Multiple Automated Attendant
 For each Automated Attendant, you can program the following
 Programming Setting Single or Multiple Automated Attendants
 Submenus Automated Attendant
 Selector Codes and Selector Code Actions
 Submenu Creation
Other Submenu Options
Submenu Modification
 Programming Playing a Submenu Prompt or Definition
Press 3 for Submenus Submenu Administration Menu
 Submenu number + #
Creating a Submenu
 160Submenus Automated Attendant
 Recording the Submenu Prompt Only
 Repeat to Step
 Modifying a Submenu
 164Submenus Automated Attendant
 Choose an option # to use the existing Submenu
 Submenu number + # Prompt to confirm deletion
Deleting a Submenu
 System Administrator’s Mailbox
 Changing the System Administrator’s Mailbox
 Changing the System Administrator’s Mailbox Password
Programming Re-assigning the System Administrator’s Mailbox
Enter new extension + #
 System Date and Time
Personal Mailbox Administration
Programming Updating the System Date and Time
 Time. Go to Step
If System Administrator’s mailbox Language is English
 System Language
 Touch-Tone Gate
Touch-Tone Gate Setting
 Considerations and Constraints
 Programming Turning the Touch-Tone Gate On or Off
 Verifying System Operation
Troubleshooting
 Contents
 Verifying System Operation
Verify Mail Service Greeting
Dealer
 Immediate Call Handling
Delayed Call Handling
 Night Menu
Day Menu
 VMS Extension Coverage
Fax Machines
VMS Line Coverage
 Callers hear ringing, but the mail system does not answer
Troubleshooting
Mail system does not answer immediately
Authorized Dealer
 Calls are routed to the wrong Automated Attendant
 Calls are not transferred properly
 Message cannot be left in a mailbox
Touch-tones are entered but not detected
 Caller is cut off while leaving a message in a mailbox
Subscriber receives a busy signal when calling Voice Mail
Subscriber is unable to log in to Voice Mail
 Subscriber is unable to log in to Voice Mail
 Possible Cause Corrective Action
 12Verifying System Operation and Troubleshooting
 Possible Cause Corrective Action
 Outcalling is not working
Outcalling is delayed
 On next
 Outcalling is not working
 Press 1 for English, 2 for French, or 3 for Spanish
 Upgrading the System
 Introduction
 Captive Retaining Screw Location
Disconnecting the Mail System
 Removing the Mail System Unit from the Wall
 Removing the Cover Screws
Removing the Cover
 Adding a Voice Processing Card
Voice Processing Card DIP Switch Settings
 Installing the Voice Processing Card
 Putting the System Unit Back Together
 Security Alert
 Introduction Planning Responsibilities
Mail System Planning
 Table A-1. Partner Mail Mail System Planning Forms Name
 How to Fill Out the Forms
When to Fill Out the Forms
Planning Responsibilities
 Information for the Installer
 Maximum Digit Length =
Form a System Parameters-Part 1 Description
Single or Multiple Automated Attendant = Single
Page
 Form B Mailboxes Description
Class of Service
Security Alert
 Mail System Planning A-7
 COS
Instructions
Page
 System Administrator’s Mailbox =
Call Answer Service Operator =
Form C System Parameters-Part 2 Description
General Mailbox Owner =
 System Date and Time
Form D Schedule Description
Multiple Automated Attendant only
Weekly Business Schedule = Closed
 Touch-Tone Gate Greetings
Form E Touch-Tone Gate Description
Page
 Form F Voice Mail Greeting Description
 Day or Night Main Menu
Form G Main Menu Prompt Description
Main Menu Prompt
Page
 Main Menu Definition
Form H Main Menu Definition Description
 Multiple Automated Attendant only
 Submenu Number
Form I Submenu Prompt Description
Submenu Name
Submenu Prompt
 Submenu Definition
Form J Submenu Definition Description
 Announcement Number
Form K Announcement Description
Announcement Name
Announcement
 Group List Number
Form L Group List Description
Group List Name
Group List Members
 Line Ownership
Form M Line Ownership Description
 Form N System Security Description
Minimum Password Length =
Security Violation Notification
 Form O Security Checklist Description
 Maximum Digit Length 2 3
Instructions
 Form B Mailboxes
 System Administrator’s Mailbox Mailbox No Security Alert
Call Answer Service Operator Ext
Fax Extension
Fax Message Receiver
 Weekly Business Schedule
Form D Schedule
 Form E Touch-Tone Gate
 Voice Mail Greeting
Form F Voice Mail Greeting
 Day or Night Main Menu 1 Day
Form G Main Menu Prompt
 Form H Main Menu Definition
 Form H Main Menu Definition
 Form I Submenu Prompt
 Submenu Number 01-99 Submenu Name Submenu Definition
Form J Submenu Definition
 Form K Announcement
 Group List Number Group List Name Group List Members
Form L Group List
 Form M Line Ownership
 Form N System Security
Minimum Password Length
 Communications System Yes
Mail System Yes No
Security Policy Yes
 Form B2 Customized Extension Settings
Introduction Form a System Configuration,
Form B1 System Extensions
Form C Phone
 Order Number
Communications System
 Form a Page 1 Description
Form a System Configuration,
 Method
 VMS-Mail
 Receptionist answers calls during business hours?
Form a Page 2 Description
 VMS Cover Rings #117 =
VMS Hunt Delay #506 = Immediate
Ring on Transfer #119 = Active
Music on Hold 602 = Active
 Form B1 Description
Form B1 System Extensions
Write Name/Description
 Write Transfer Return Ext. No. #306
FAX Machine Extensions #601
 Form B2 Description
Form B2 Customized Extension Settings
Automatic Extension Privacy #304 = Not Assigned
 No Ring
Automatic VMS Cover #310 = Not Assigned
Lines/Pools Not Assigned
Outgoing Call Restriction #401 = No Restriction
 Allowed List Assignment #408
Disallowed List Assignment #405
 Do Not Disturb Feature 0
Night Service Button #503 = Not Assigned
Form C Phone
Form C Description
 Voice Mailbox Transfer Feature 1
VMS Cover Feature 1
Voice Mail Messages Intercom 7 7
 Form D Description
Form D Number Lists
Disallowed Phone Number Lists #404
 Allowed Phone Number Lists #407
 Default Menus
Introduction Factory Settings Default Greetings
 Feature Factory Setting Valid Entries
Factory Settings
System Parameters
 Schedule
 Mailboxes
Automated Attendant Service
 Personal Operator
Security System
Outcalling
 Group Lists
Mail Setting Value
System Greetings
Messages
 Touch-Tone Gate On-Monolingual
Default Greetings
 Touch-Tone Gate On-Bilingual
 Temporary Closure Greetings Touch-Tone Gate Off-Monolingual
 Touch-Tone Gate Off-Bilingual
 Voice Mail Greetings
 Personal Mailbox Greetings
 English Default Mailbox Name General Mailbox
Default Menus
French Default Mailbox Name Boîte Vocale Centrale
Spanish Default Mailbox Name Buzón General
 Touch-Tone Gate On-Monolingual Bilingual
Day/Night Main Menu
English Day/Night Menu
French Day/Night Menu
 English Primary/Spanish Secondary-English Day/Night Menu
English Primary/French Secondary-English Day/Night Menu
French Primary/English Secondary-French Day/Night Menu
Spanish Primary/English Secondary-Spanish Day/Night Menu
 Letter Key Class of Service Table
 Table D-1. Letter Key
Letter Key
 Table D-2. Class of Service
Class of Service Table
 Glossary
 GL-2Glossary
 See Dial Plan
Group Mailbox Owner
 GL-4Glossary
 See Automated Attendant Touch-Tone Gate Greeting
See Primary language and Secondary language
See Subscriber
 Index
 Index
IN-2 Index
 Index IN-3
 IN-4 Index
 Index IN-5
 IN-6 Index
 Index IN-7
 IN-8 Index
 Index IN-9
 IN-10 Index
 Index IN-11
 IN-12 Index
 Index IN-13
 IN-14 Index
 Index lN-15
 IN-16 Index
 Nota
 Remarque
Page
Page
 AT&T Comcode Issue