AT&T 3 manual Calls are not transferred properly

Troubleshooting

Calls are not transferred properly

Possible Cause	Corrective Action
Automated Attendant Service is	Make sure the menu prompt
not administered properly.	matches the programmed Selector
	Codes.
	If the problem involves the Call
	Answer Service Operator, be sure
	the proper extension has been
	designated as the Call Answer
	Service Operator.
	There may be a hardware problem.
	Call for support as described on
	page 6-5.

Transferred calls ring first on intercom then on a line button

Possible Cause Corrective Action

When the mail system transfers a call to a phone that has a line appearance for the line on which the call is received, the call rings on the intercom button until the mail system finishes the transfer. Then the call moves to a line button. This is normal operation.

Wait until the ringing pattern changes from “ring...BEEP” to “ring...BEEP...BEEP.” Then pick up the call.

No one is on the line when you first answer a transferred call

Possible Cause Corrective Action

You picked up the call while the transfer was still in progress.

Wait until the ringing pattern changes from “ring...BEEP” to “ring...BEEP...BEEP” before you answer the call.

Verifying System Operation and Troubleshooting 6-7