AT&T 3 manual Troubleshooting, Callers hear ringing, but the mail system does not answer

Troubleshooting

Troubleshooting

If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800 628- 2888; outside the continental U.S., call your Sales Representative or local

Authorized Dealer.

Callers hear ringing, but the mail system does not answer

Possible Cause Corrective Action

All mail system ports are busy.

Check the red lights on the mail system unit during busy hours. If the red lights are all on and you have a two-port or a four-port system, consider adding more ports.

Power to the mail system is turned	Check to be sure power to the mail
off.	system is turned on.
The modular cords connecting the	Check the modular cords to make
mail system unit to the	sure they are securely connected.
communications system 206	Call each extension connected to a
module are loose.	mail system port to see if the call is
	answered. If it is not answered, you
	may need to replace the modular
	cord to that port. Call for support as
	described above.

The mail system is not programmed properly.

Call for support as described above.

The mail system does not answer immediately

Possible Cause Corrective Action

Automated Attendant Service is administered for Delayed Call Handling.

Check the communications system VMS Hunt Delay (#506) setting. If it is Immediate, calls should be answered after one or two rings. If it is Delayed, calls should be answered after approximately four rings.

Continued on next page

Verifying System Operation and Troubleshooting 6-5