AT&T
 Copyright 1996, AT&T All Rights Reserved Issue June
 Contents
 Understanding the Mail System Features
 Verifying System Operation and Troubleshooting
Upgrading the System
Mail System Planning
 Mail System Factory Settings
Letter Key and Class of Service Table
GL Glossary Index Programming Hierarchy Diagrams
Communications System Planning
 Purpose and Audience
Terms
 How to Use This Book
Typographical Conventions
 Safety Labels
Related Documents
Partner Mail Voice Messaging System Release
Toll Fraud Security
 Partner II Communications System Release
Partner Plus Communications System Release
 Introduction Partner Mail Services
System Administrator’s Responsibilities
 Introduction
 Partner Mail Services
 Overview of System Services and Features
 Automated Attendant Service
Attendant
Assignments
 Interactions with the Communications System
Fax Extension and Fax Message Receiver
 Immediate Call Handling
 Call Answer Service
 Interactions with the Communications System
 Voice Mail Service
Operator
 System Administrator’s Responsibilities
For more information, see Personal Mailbox Administration
System Security
 Preventative Measures
Page
 Security Policy and User Education
 Routine Maintenance
 Helpful Programming Hints
 Introduction Preparing for Installation
Installing the Mail System
 Important Safety Instructions
 Preparing for Installation
 Mail System Hardware
Communications System Hardware
 Mail System Site Requirements
Mail System Requirements ConditionRequirement
 Preparing for Installation
 Installing the Mail System
Mounting the System Unit
 Mounting the Cabinet
 Connecting to the Communications System
Connecting Cords to the System Unit
 System Unit Front and Right Side View
 Connecting to the Remote Maintenance Device
Remote Maintenance Device
 Mail System Initial Programming
Introduction Before You Begin
 After Initial Programming
 Before You Begin
Comlpeting Planning Forms
 Preparing the Communications System
Hunt Group Extensions
 Line Access Mode
Transfer Return Extension
 Line Assignment for Remote Maintenance Device
Outgoing Call Restriction
 Logging In to System Administration
Automatic Extension Privacy for Remote Maintenance Device
Page
 Mail System Login
 Accessing the System Administration Menu
Programming the Mail System
 Initial Programming Quick Reference
System Parmeters
 System Greetings
 Parameter Factory Setting
Programming System Parameters
 System Language
Maximum Digit Length
Single or Multiple Automated Attendant
 Automated Attendant Line Assignments
Automated Attendant Line Assignments
 Programming Mailboxes
Mailboxes
 Considerations for Creating Mailboxes
Creating Mailboxes
 Assigning a Group Mailbox Owner
 Specifying Fax Extensions and System Mailboxes
Fax Extension and Fax Message Receiver
 Call Answer Service Operator
System Administrator’s Mailbox
General Mailbox Owner
 Schedule Administration
Programming the Schedule
 System Date and Time
Schedule Controller
 Business Schedule
 Setting the Touch-Tone Gate
Automated Attendant Administration
 Recording System Greetings
 System Greetings Administration
Recording Touch-Tone Gate Greetings
 Recording a Voice Mail Greeting
 Programming the Automated Attendant Menus
 Recording Announcements
Creating Submenus
 Programming Day and Night Menus
 + Announcement number + #
 Group Lists Administration
Creating Group Lists
 Assigning Line Ownership
Line Ownership Assignment
 Setting System Security Options
10. System Security Administration
 Minimum Password Length
Security Violation Notification
 Assigning the System Administrator’s Mailbox Password
Assigning a System Administration Password
After Initial Programming
Page
 Call Answer Service
Communications System Initial Programming
 Telephone Button Programming
 Introduction
 Entering Programming Mode
Automated Attendant Service
VMS Hunt Delay
Group Call Distribution
 Fax Machine Extensions
Fax Hunt Group
Line Ringing
 Automatic Extension Privacy
VMS Hunt Schedule
 Night Service
Music on Hold
 Disallowed Phone Numbers
Creating a Disallowed List
Assigning the Disallowed Phone Number List
To save the number in memory, you must press Enter
 Allowed Phone Numbers
Creating an Allowed Phone Number List
Assigning the Allowed Phone Number List
 Call Answer Service
Line Coverage
VMS Line Cover
 Exiting Programming Mode
Automatic VMS Cover
VMS Cover Rings Communications System Release 4.0 or later
 Telephone Button Programming
VMS Cover
Do Not Disturb
 Voice Mailbox Transfer
Voice Mail Messages
 After Initial Programming
 Administering Features
Automated Attendant Service Broadcast Message
Announcements Automated Attendant
Bulletin Board
 Call Answer Service Operator
Dial 0/Timeout Action Automated Attendant
Business Schedule and Temporarily Closed
Directory
 Group Lists
Group Mailbox Owner
Language
Line Assignments
 Main Menus Automated Attendant
Maximum Digit Length
Open or Closed for Today
Outcalling
 Passwords
Personal Mailbox Administration
Personal Operator
Schedule Controller
 System Administrator’s Mailbox
Submenus Automated Attendant
System Date and Time
System Language
 Administering Features
 Logging In to System Administration
Logging In to Voice Mail
 Announcements Automated Attendant
At a Glance
Description
 Announcement Options
Announcements and Bulletin Boards
 Related Mail System Features
Applications
 Programming Recording an Announcement
 Monolingual mode
Bilingual mode
Procedure is complete
For the secondary language
 Playing an Existing Announcement
Enter the Announcement number 1-99 + #
 Deleting an Announcement
 Related Communications System Features
 Related Mail System Features
 Broadcast Message
Broadcast Messages and Group Lists
 Programming Sending a Broadcast Message
 Bulletin Board
 Monolingual or Bilingual Mode
Bulletin Boards and Announcements
Dial 0 Destination
 Bulletin Board Mailbox Password
Other Bulletin Board Options
 Considerations and Constraints
 Procedures Accessing a Bulletin Board Message
Programming
Mailbox
 Bilingual mode only
Recording or Deleting a Bulletin Board Message
Message. Go to Step
Go to Step
 20Bulletin Board
 Setting a Dial 0 Destination
Changing a Bulletin Board Mailbox Password
Changed. Procedure is complete
Enter extension number + #
 Business Schedule and Temporarily Closed
 Weekly Business Schedule
Temporarily Closed
 Programming Playing the Business Schedule
Today
 Creating or Changing the Weekly Business Schedule
 26Business Schedule and Temporarily Closed
 Programming a Temporary Closing
 Confirm. Go to Step
Repeat Step
 Business Schedule and Temporarily Closed
 Call Answer Service Operator
 Dial 0/Timeout Action for Main Menus Automated Attendant
 Dial 0/Timeout Action Automated Attendant
 Programming Changing a Dial 0/Timeout Action
Menu. Go to Step
 Prompt. Go to Step
 Procedure is complete. Bilingual mode, primary language
 Directory
 Procedure Using the Directory to Reach a Subscriber
Using the Directory to Address a Message
Transferred. Procedure is complete
Changing a Directory Listing
 Fax Extension and Fax Message Receiver
Description Fax Extension
Fax Message Receiver
 Considerations and Constraints
 Hunt Group. Procedure is complete
Receiver. Go to Step
 Deleting a Fax Extension or Fax Message Receiver
Enter Fax Message Receiver + #
 Extension. Procedure is complete
 General Mailbox
 Programming Changing the General Mailbox Owner’s Extension
Automated Attendant
 Procedure Forwarding a Message from the General Mailbox
Extension. Go to Step
Enter General Mailbox Owner + # Single Automated Attendant
 List. Repeat Step
 Group List. Repeat Step
 Greetings Personal
 Procedures Recording a Personal Greeting
Call Answer Service Operator
 For Monolingual Mode, procedure is
Greeting. Go to Step
Complete
For Bilingual Mode, primary language
 Activating a Personal Greeting
Deleting a Personal Greeting
 Monolingual Mode, procedure is
 Greetings System
Voice Mail Greeting
 Automated Attendant Touch-Tone Gate Greeting
Examples
Monolingual Mode-Touch-Tone Gate On
 Monolingual Mode-Touch-Tone Gate Off
Main Menu, Primary Language
 Programming Recording the Voice Mail Greeting
Greetings Personal
 Repeat for the secondary
 Recording a Touch-Tone Gate Greeting
 New greeting. Repeat Step
Menu. Return to Step
 Group Lists
 Group Lists and Broadcast Messages
 Programming Creating Group Lists
Scanning Group Lists
Enter Group List number + #
Repeat until all extensions are
 Modifying or Reviewing a Group List
 Group List. When finished, go to
Deleting Group Lists
If desired, return to Step
For each mailbox to be added to
 Procedure Sending a Message to a Group List
 Under Personal Mailbox Administration
Forwarding a Message to a Group List
 Group Mailbox Owner
 Programming Assigning or Deleting the Group Mailbox Owner
 Enter Group Mailbox Number
If the mailbox has an owner
If the mailbox has no owner
No owner. Return to Step
 Mode only
Language
 Programming Recovering from a Language Choice Error
Announcements Automated Attendant
Main Menus Automated Attendant Submenus Automated Attendant
 Changing the Language Mode or the Language
Language. Repeat Step
 Line Assignments
 Programming Reviewing Line Assignments
Adding Line Assignments
 Removing Line Assignments
If the line is not currently assigned to
Automated Attendant 2 or
Repeat until finished
 76Line Assignments
 Line Ownership
 Programming Scanning Line Ownership
 If a line owner is assigned
If no owner is assigned
 Modifying Line Ownership
If the line number has an owner
 Deallocating Line Ownership
Deleted.Return to Step
 Mailbox
 Class of Service COS
 Class of Service Table
Mailbox Storage
 Message Length
Greeting Length
Transfer Permitted
Mailbox Type
Page
 Mailbox Language Bilingual Mode only
Outcalling Permission
 Mailbox Name
Letter Key
 Considerations and Constraints
 Administration
Group Mailbox Owner
 Programming Playing a Mailbox Configuration
Enter Mailbox Number + #
 Class of Service + #
Monolingual mode only
 Bilingual mode only. Choose an option
Number. Go to Step
 Deleting a Mailbox
Changing a Mailbox Name
Mailbox and any messages in it
 Mailbox number. Return to Step
 Changing the Class of Service
Initializing a Mailbox Password
Enter Class of Service + #
 Changing the Mailbox Language Bilingual Mode
Only
 Language Bilingual Mode only
Main Menus Automated Attendant
 Monolingual Mode Example with Touch-Tone Gate On
Menu Prompt
 Monolingual Mode Example with Touch-Tone Gate Off
Selector Codes
Page
 Caller Options
 Programming Playing a Main Menu Prompt or Definition
Recommendation
 Recording the Main Menu Prompt Only
Menu. Go to Step Multiple Automated Attendant only
Definition. Repeat Step
 Monolingual mode
 106Main Menus Automated Attendant
 Change the Dial 0/Timeout Action
Modifying a Day or Night Main Menu
If the Selector Code is already assigned
If the Selector Code is not already assigned
 Selector Code. Return to Step
 Monolingual mode
 110Main Menus Automated Attendant
 Maximum Digit Length
Programming Changing the Maximum Digit Length
 Menu. Procedure is complete
Enter Maximum Digit Length
 Open or Closed for Today
Open for Today
 Close for Today
Resume Regular Schedule
 Default Temporary Closure Greetings
 French Primary/English Secondary
Spanish Primary/English Secondary
 Programming Programming Open or Closed for Today
 118Open or Closed for Today
 Resuming the Regular Schedule
 Outcalling
 Outcalling List
 Minimum Time Between Outcalling Attempts
 Outcalling Cycles
Outcalling Schedule
 Procedures Turning Outcalling On/Off
Reviewing the Outcalling List
Listening to Instructions for Outcalling
Creating or Changing the Outcalling List
 Pager. Go to Step
Enter Outcalling number + #
 Setting Up the Outcalling Schedule
Not set to all hours
Schedule. Go to Step
Set to all hours
 Setting the Minimum Time Between Outcalling Attempts
 Setting the Number of Outcalling Cycles
 Passwords
System Administrator’s Passwords
 Password Cautions
Password Initialization
 Programming Initializing a Mailbox Password
Setting the Minimum Password Length
 Changing the System Administration Password
Procedures Changing a Mailbox Password
Enter Minimum Password Length + #
 Changing a Bulletin Board Mailbox Password
 Personal Mailbox Administration
Transfer-Only Mailboxes
 Old and New Messages
Personal Greetings
Personal Operator
 Ss System Features
Outcalling
Programming Logging In to Voice Mail
From Automated Attendant
 Activity Menu. Procedure is complete
Recording and Sending a Message
Message. Repeat Step
 Use 7 for the letter Q 9 for the letter Z
Names. Go to Step
Group List. Return to Step
 Listening to Messages
 Replying to a Message
 Forwarding a Message
 Use 7 for the letter Q 9 for Letter Z
 Recording a Mailbox Name
Recording and Activating Personal Greetings
Choosing a Personal Operator
 Personal Operator
 Programming Administering a Personal Operator
 Follow the Switch Mode
Schedule Controller
 Follow the Partner Mail Business Schedule
Business Schedule
 Programming Setting the Schedule Controller
 Security Violation Notification
No Security Violation Notification
 Unsuccessful Login Attempts
Mailbox Unlock
Notification
 Programming Changing the Security Violation Notification
Length
Attempts. Go to Step
 Single/Multiple Automated Attendant
 For each Automated Attendant, you can program the following
 Programming Setting Single or Multiple Automated Attendants
 Submenus Automated Attendant
 Selector Codes and Selector Code Actions
 Other Submenu Options
Submenu Creation
Submenu Modification
 Press 3 for Submenus Submenu Administration Menu
Programming Playing a Submenu Prompt or Definition
 Creating a Submenu
Submenu number + #
 160Submenus Automated Attendant
 Recording the Submenu Prompt Only
 Repeat to Step
 Modifying a Submenu
 164Submenus Automated Attendant
 Choose an option # to use the existing Submenu
 Deleting a Submenu
Submenu number + # Prompt to confirm deletion
 System Administrator’s Mailbox
 Changing the System Administrator’s Mailbox
 Programming Re-assigning the System Administrator’s Mailbox
Changing the System Administrator’s Mailbox Password
Enter new extension + #
 Personal Mailbox Administration
System Date and Time
Programming Updating the System Date and Time
 If System Administrator’s mailbox Language is English
Time. Go to Step
 System Language
 Touch-Tone Gate Setting
Touch-Tone Gate
 Considerations and Constraints
 Programming Turning the Touch-Tone Gate On or Off
 Troubleshooting
Verifying System Operation
 Contents
 Verify Mail Service Greeting
Verifying System Operation
Dealer
 Delayed Call Handling
Immediate Call Handling
 Day Menu
Night Menu
 Fax Machines
VMS Extension Coverage
VMS Line Coverage
 Troubleshooting
Callers hear ringing, but the mail system does not answer
Mail system does not answer immediately
Authorized Dealer
 Calls are routed to the wrong Automated Attendant
 Calls are not transferred properly
 Touch-tones are entered but not detected
Message cannot be left in a mailbox
 Subscriber receives a busy signal when calling Voice Mail
Caller is cut off while leaving a message in a mailbox
Subscriber is unable to log in to Voice Mail
 Subscriber is unable to log in to Voice Mail
 Possible Cause Corrective Action
 12Verifying System Operation and Troubleshooting
 Possible Cause Corrective Action
 Outcalling is delayed
Outcalling is not working
 On next
 Outcalling is not working
 Press 1 for English, 2 for French, or 3 for Spanish
 Upgrading the System
 Introduction
 Disconnecting the Mail System
Captive Retaining Screw Location
 Removing the Mail System Unit from the Wall
 Removing the Cover
Removing the Cover Screws
 Voice Processing Card DIP Switch Settings
Adding a Voice Processing Card
 Installing the Voice Processing Card
 Putting the System Unit Back Together
 Security Alert
 Mail System Planning
Introduction Planning Responsibilities
 Table A-1. Partner Mail Mail System Planning Forms Name
 When to Fill Out the Forms
How to Fill Out the Forms
Planning Responsibilities
 Information for the Installer
 Form a System Parameters-Part 1 Description
Maximum Digit Length =
Single or Multiple Automated Attendant = Single
Page
 Class of Service
Form B Mailboxes Description
Security Alert
 Mail System Planning A-7
 Instructions
COS
Page
 Call Answer Service Operator =
System Administrator’s Mailbox =
Form C System Parameters-Part 2 Description
General Mailbox Owner =
 Form D Schedule Description
System Date and Time
Multiple Automated Attendant only
Weekly Business Schedule = Closed
 Form E Touch-Tone Gate Description
Touch-Tone Gate Greetings
Page
 Form F Voice Mail Greeting Description
 Form G Main Menu Prompt Description
Day or Night Main Menu
Main Menu Prompt
Page
 Form H Main Menu Definition Description
Main Menu Definition
 Multiple Automated Attendant only
 Form I Submenu Prompt Description
Submenu Number
Submenu Name
Submenu Prompt
 Form J Submenu Definition Description
Submenu Definition
 Form K Announcement Description
Announcement Number
Announcement Name
Announcement
 Form L Group List Description
Group List Number
Group List Name
Group List Members
 Form M Line Ownership Description
Line Ownership
 Minimum Password Length =
Form N System Security Description
Security Violation Notification
 Form O Security Checklist Description
 Instructions
Maximum Digit Length 2 3
 Form B Mailboxes
 Call Answer Service Operator Ext
System Administrator’s Mailbox Mailbox No Security Alert
Fax Extension
Fax Message Receiver
 Form D Schedule
Weekly Business Schedule
 Form E Touch-Tone Gate
 Form F Voice Mail Greeting
Voice Mail Greeting
 Form G Main Menu Prompt
Day or Night Main Menu 1 Day
 Form H Main Menu Definition
 Form H Main Menu Definition
 Form I Submenu Prompt
 Form J Submenu Definition
Submenu Number 01-99 Submenu Name Submenu Definition
 Form K Announcement
 Form L Group List
Group List Number Group List Name Group List Members
 Form M Line Ownership
 Minimum Password Length
Form N System Security
 Mail System Yes No
Communications System Yes
Security Policy Yes
 Introduction Form a System Configuration,
Form B2 Customized Extension Settings
Form B1 System Extensions
Form C Phone
 Communications System
Order Number
 Form a System Configuration,
Form a Page 1 Description
 Method
 VMS-Mail
 Form a Page 2 Description
Receptionist answers calls during business hours?
 VMS Hunt Delay #506 = Immediate
VMS Cover Rings #117 =
Ring on Transfer #119 = Active
Music on Hold 602 = Active
 Form B1 System Extensions
Form B1 Description
Write Name/Description
 FAX Machine Extensions #601
Write Transfer Return Ext. No. #306
 Form B2 Customized Extension Settings
Form B2 Description
Automatic Extension Privacy #304 = Not Assigned
 Automatic VMS Cover #310 = Not Assigned
No Ring
Lines/Pools Not Assigned
Outgoing Call Restriction #401 = No Restriction
 Disallowed List Assignment #405
Allowed List Assignment #408
 Night Service Button #503 = Not Assigned
Do Not Disturb Feature 0
Form C Phone
Form C Description
 VMS Cover Feature 1
Voice Mailbox Transfer Feature 1
Voice Mail Messages Intercom 7 7
 Form D Number Lists
Form D Description
Disallowed Phone Number Lists #404
 Allowed Phone Number Lists #407
 Introduction Factory Settings Default Greetings
Default Menus
 Factory Settings
Feature Factory Setting Valid Entries
System Parameters
 Schedule
 Automated Attendant Service
Mailboxes
 Security System
Personal Operator
Outcalling
 Mail Setting Value
Group Lists
System Greetings
Messages
 Default Greetings
Touch-Tone Gate On-Monolingual
 Touch-Tone Gate On-Bilingual
 Temporary Closure Greetings Touch-Tone Gate Off-Monolingual
 Touch-Tone Gate Off-Bilingual
 Voice Mail Greetings
 Personal Mailbox Greetings
 Default Menus
English Default Mailbox Name General Mailbox
French Default Mailbox Name Boîte Vocale Centrale
Spanish Default Mailbox Name Buzón General
 Day/Night Main Menu
Touch-Tone Gate On-Monolingual Bilingual
English Day/Night Menu
French Day/Night Menu
 English Primary/French Secondary-English Day/Night Menu
English Primary/Spanish Secondary-English Day/Night Menu
French Primary/English Secondary-French Day/Night Menu
Spanish Primary/English Secondary-Spanish Day/Night Menu
 Letter Key Class of Service Table
 Letter Key
Table D-1. Letter Key
 Class of Service Table
Table D-2. Class of Service
 Glossary
 GL-2Glossary
 Group Mailbox Owner
See Dial Plan
 GL-4Glossary
 See Primary language and Secondary language
See Automated Attendant Touch-Tone Gate Greeting
See Subscriber
 Index
 IN-2 Index
Index
 Index IN-3
 IN-4 Index
 Index IN-5
 IN-6 Index
 Index IN-7
 IN-8 Index
 Index IN-9
 IN-10 Index
 Index IN-11
 IN-12 Index
 Index IN-13
 IN-14 Index
 Index lN-15
 IN-16 Index
 Nota
 Remarque
Page
Page
 AT&T Comcode Issue