AT&T 3 manual Message Length, Greeting Length, Transfer Permitted, Mailbox Type

Mailbox

Message Length

Messages can be stored only in Call Answer Service mailboxes. The maximum length of an individual message that can be recorded by a caller is 5, 10, or 30 minutes, depending upon the mailbox’s Class of Service.

Greeting Length

For Call Answer Service and Transfer-Only mailboxes, each Personal Greeting can be up to two minutes long. Each subscriber can record up to three Personal Greetings. If the system is in bilingual mode, each greeting in each language can be up to two minutes long.

Bulletin Board mailboxes have a message in place of a Personal Greeting. A Bulletin Board message can be up to four minutes long. If the system is in bilingual mode, the Bulletin Board mailbox can have a four-minute message in the primary language and a four-minute message in the secondary language.

Transfer Permitted

Transfer permitted determines how the mail system handles a call when a caller identifies this mailbox as a transfer destination:

■If transfer is permitted, the mail system attempts to transfer the call to the extension, Calling Group, or Hunt Group associated with the mailbox identified by the caller.

■If transfer is not permitted, the system does not attempt to transfer the call to the extension, Calling Group, or Hunt Group specified by the caller. Instead, the system transfers the call directly to the mailbox. This is used for mailboxes that do not have extensions, Calling Groups, or Hunt Groups associated with them.

To illustrate, suppose the receptionist at extension 10 has an Automated Attendant mailbox. Now suppose a caller identifies extension 10 as the transfer destination.

■If the mailbox has COS 22, transfer is permitted. The call goes to extension 10 and the receptionist has an opportunity to answer it. If the receptionist is not available, the caller hears the menu of options for Automated Attendant 2.

■If the mailbox has COS 17, transfer is not permitted. The call goes directly to the mailbox, and the caller hears the menu of options for Automated Attendant 3.

Mailbox Type

There are four functional types of mailboxes that you can create:

■Call Answer Service Mailboxes provide message storage capability. Each mailbox has a greeting, password, mailbox name, and Personal Operator. You should create a Call Answer Service mailbox for each user who needs to be able to receive messages.

When a caller reaches a Call Answer Service mailbox, the caller hears the mailbox’s greeting (Personal Greeting, if recorded, or a default greeting if no Personal Greeting is recorded). The caller is prompted to leave a message or to transfer to another extension.

Mailbox 5-85