AT&T 3 manual Call Answer Service

PARTNER MAIL Services

■Case 3: The receptionist answers calls during the day; Automated Attendant Service answers calls at night.

1.Use Group Call Distribution (#206) Setting 1 to identify the lines to be answered by Automated Attendant Service.

2.Set VMS Hunt Schedule (#507) to Night Only.

3.Set VMS Hunt Delay (#506) to Immediate.

Call Answer Service

Call Answer Service picks up unanswered calls and transfers them to pre- define mailboxes. You must create a mailbox for each destination to which callers can be transferred, with the following exceptions:

—Fax Extensions should not have mailboxes.

—The Call Answer Service Operator does not have to have a mailbox. The Call Answer Service Operator is the extension to which you can choose to transfer callers who need help.

There are four types of mailboxes that you can create.

■A Call Answer Service mailbox provides message storage space. When a caller reaches a Call Answer Service mailbox, the caller hears a greeting. If the mail system is in bilingual mode and the subscriber recorded a greeting in two languages, the caller can switch between the two languages. The caller can record a message, review and edit it, and transfer to another extension or an operator.

When a caller leaves a message, Call Answer Service turns On the message light on the subscriber’s phone. If the subscriber’s mailbox has Outcalling privileges and the subscriber has Outcalling turned On, Call Answer Service calls the numbers specified by the subscriber. The subscriber can remotely log in and retrieve the message.

■A Bulletin Board Mailbox provides an information message up to four minutes long. When a caller reaches a Bulletin Board mailbox, the caller hears the message. The caller cannot leave a message, but can transfer to another extension.

A Bulletin Board mailbox is particularly useful for information that changes frequently. The information can be modified easily without entering System Administration.

■An Automated Attendant mailbox provides access to a pre-defined Automated Attendant. A caller who reaches an Automated Attendant mailbox hears whatever was recorded for that Automated Attendant. The caller can make selections from the Automated Attendant’s menus.

Introduction 1-7